Overall a very good value for the money. Clean, modern rooms. Hotel shuttle. Exercise facility. But there is a truck stop next to this hotel and if you get a room on the east side of the building (even numbered rooms) the trucks are very noisy and will wake you up all night. More

The staff was very nice and friendly. The lady at the breakfast buffet was very pleasant and went out of her way to help you out. The breakfast consisted of waffles, scrambled eggs, sausage and other traditional continental style items. The shuttle service was quick and a nice Mercedes van. The location to the airport was good and bad. It... More

I got to stay at the hotel by using Marriott Rewards points. At some locations I felt like once I did this I got second class treatment, but that was not the case at all. The staff at the Springhill Suites was amazing. The hotel was full of Virginia Tech and Florida State fans, and I think everyone there was... More

I had planned a 2-night at the Charlotte Airport SHS, however I cut it short. The hotel was very nice. Close to the highway, but the noise didn't bother me. The check-in was OK.. OK because the agent was great, but I was assigned a room with someone already in it...The room was a newer style and everything looked pretty.... More

As usual with the SHS very clean hotel, but the staff was phenomenal! Only downside is that you can hear the jets early in the morning. More

The check-in clerk didn't smile or say thank you. The following morning, an employee was grumbling in public to the day manager about bad hours. I reported a broken sink drain -- nobody said thank you. I returned my keys to check out -- nobody said thank you. The whole time, the only person to smile was the van driver.... More

We had a 2 terrible experiences with getting a shuttle in one stay! The night that we arrived my son had arrived in a rental car. The desk clerk encouraged him to go ahead and take the car back and the shuttle would come after him and bring him back to the hotel. We were flying out the next morning... More

This hotel is clean , a good price and the rooms are big. Angela works the breakfast buffet. She is a joy. She made me feel like a family member and she wanted me to have a good breakfast and a great day. Montrell, at the front desk kept up the good work. How often do you remember the names... More

This is my second stay at this hotel. I'm actually surprised to read some of the reviews that aren't so great about this place. We arrived around 11 PM the staff at the front desk was very friendly even asking us if we had a floor preference. It really didn't make a difference to us so we were fine with... More