As a business traveler, I fully understand that downtown hotels are going to be more expensive than surrounding hotels but with that, I feel that they need to provide better than average service as well. Having to pay $18 per day for parking with $12 a day for internet just adds insult to injury. I knew something was wrong when... more

Hadn't been to the Westin Charlotte for a few months and spent an overnight there on business this July.This stay was really terrific and there have been lots of changes since then. The hotel is beautiful and easy to get to. The lobby and bar have all brand new furnituread look, and it is slick and very hip. There were... more

Rooms nice, location good but not a quiet hotel. When you are in your room because of its design you hear every guest entering or leaving their room. The most annoying observation was that at 8:15 the head of housekeeping knocks on every door without a do not disturb sign to see if they have checked out. Needless to say,... more

On our recent one night stay at the Westin in Charlotte we were pleased, but not overwhelmed. This Westin is typical of Westins - upscale, very clean and very comfortable. Heavenly Bed - need I say more? Since we just spent one night we didn't get to use the restaurant or any of the facilities so I cannot comment on... more

Highly recommend this hotel. I stayed for two nights on business. They went out of their way to help me on several occasions, most significantly when I inadvertently made my reservation for the wrong week and showed up a week early than they expected. With no questions asked, they quickly told me it was no problem, not to worry and... more

I'm a Westin groupie so I was especially disappointed when we checked into this one--supposed to be only a few years old but, whoa. We traveled with my 10 pound dog so upon arrival they told us we'll be on the 12th floor (aka "pet floor"--uh oh). We opened the door to our room to find the strongest stench of... more

Pros: Style, Rooms, Location, Can always Count on Westin Cons: Front Desk Service, Charged $79.00 for In-Room Refreshments that we never had ... even though we advised Staff several times that the bar was empty when we got to the room. Hotel itself was great ... think it was just a case of bad timing for the service. The restaurant... more

The hotel is in a fantastic location, easy access by car or train. We had a corner unit with living room and bedroom, the master bath looks great, but in practice is less than perfect, when you take a shower ALL the room gets a soaking. Room service great, we departed at 4am and they still delivered breakfast at 3.30am... more

I arrived late in the evening after flight delays and was greeted with the news that the hotel was overbooked so I would be offered only a sofa-bed for the first night, but be upgraded for the second night. Since I was not paying for the room, they offered me a $30 food and beverage certificate and points towards a... more