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Charlotte

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Hotel class 4.0 of 5
601 S College St, Charlotte, NC 28202
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Reviews you can trust

67% Recommend
3.5 of 5 stars 137 reviews
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By trip type
All (137)
[ Date ] [ Rating ]
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5 of 5 stars
Atlanta, Georgia
16 Oct 2009 | Trip type: Business

This property has the best service of any hotel I have stayed at in the past few months. From the front desk staff to housekeeping to concierge and the restaurant; I was continually impressed with their professionalism and attention to detail. The location is fantastic and don't miss a chance to eat at the Ember Grille. This is no ordinary... more

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3 of 5 stars
Nashville, TN
11 Oct 2009 | Trip type: Business

As a business traveler, I fully understand that downtown hotels are going to be more expensive than surrounding hotels but with that, I feel that they need to provide better than average service as well. Having to pay $18 per day for parking with $12 a day for internet just adds insult to injury. I knew something was wrong when... more

Management response from
Tom Manno, General Manager

Thank for your comments regarding your recent visit. We were surprised to learn you didn’t have an ironing board as this is a standard for all rooms. We also appreciate your feedback regarding the one soap and wanted to make you aware that two bars is also a brand standard. We have addressed your comments to ensure you don’t have...

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5 of 5 stars
New York City, New York
9 Oct 2009 | Trip type: Business, Solo travel

Hadn't been to the Westin Charlotte for a few months and spent an overnight there on business this July.This stay was really terrific and there have been lots of changes since then. The hotel is beautiful and easy to get to. The lobby and bar have all brand new furnituread look, and it is slick and very hip. There were... more

Average
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3 of 5 stars
California
7 Oct 2009 | Trip type: Solo travel

Rooms nice, location good but not a quiet hotel. When you are in your room because of its design you hear every guest entering or leaving their room. The most annoying observation was that at 8:15 the head of housekeeping knocks on every door without a do not disturb sign to see if they have checked out. Needless to say,... more

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4 of 5 stars
Raleigh, NC
13 Sep 2009 | Trip type: Friends getaway
1
person found this review helpful

On our recent one night stay at the Westin in Charlotte we were pleased, but not overwhelmed. This Westin is typical of Westins - upscale, very clean and very comfortable. Heavenly Bed - need I say more? Since we just spent one night we didn't get to use the restaurant or any of the facilities so I cannot comment on... more

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5 of 5 stars
Raleigh NC
12 Sep 2009 | Trip type: Business, Solo travel

Highly recommend this hotel. I stayed for two nights on business. They went out of their way to help me on several occasions, most significantly when I inadvertently made my reservation for the wrong week and showed up a week early than they expected. With no questions asked, they quickly told me it was no problem, not to worry and... more

Management response from
Tom Manno, General Manager

Thank you for kind compliments about our friendly and accommodating staff, spa-like ambience, and Heavenly Bed and Bath. We are delighted you had such a wonderful stay with us and look forward to welcoming you back to the Queen City soon!

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3 of 5 stars
South Carolina
18 Aug 2009 | Trip type: Family

I'm a Westin groupie so I was especially disappointed when we checked into this one--supposed to be only a few years old but, whoa. We traveled with my 10 pound dog so upon arrival they told us we'll be on the 12th floor (aka "pet floor"--uh oh). We opened the door to our room to find the strongest stench of... more

Management response from
Tom Manno, General Manager

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4 of 5 stars
Lexington, KY
10 Aug 2009 | Trip type: Couples

Pros: Style, Rooms, Location, Can always Count on Westin Cons: Front Desk Service, Charged $79.00 for In-Room Refreshments that we never had ... even though we advised Staff several times that the bar was empty when we got to the room. Hotel itself was great ... think it was just a case of bad timing for the service. The restaurant... more

Management response from
Tom Manno, General Manager

Thank you for having been our guest! We’re delighted to hear you enjoyed our rooms, location, style, and upscale dining establishment, Ember Grille. We also greatly appreciate your feedback regarding the refreshment center. We apologize for the erroneous refreshment center charge as this is very rare. Please feel free to contact me directly if I may assist in any way....

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5 of 5 stars
Ottawa
27 Jun 2009 | Trip type: Couples

The hotel is in a fantastic location, easy access by car or train. We had a corner unit with living room and bedroom, the master bath looks great, but in practice is less than perfect, when you take a shower ALL the room gets a soaking. Room service great, we departed at 4am and they still delivered breakfast at 3.30am... more

Management response from
Tom Manno, General Manager

Thank you very much for your kinds words. We are delighted to hear you enjoyed The Westin Charlotte experience. We also appreciate your comments regarding the shower. With 700 guest rooms, we respectfully ask to please contact us at westin.charlottesales@westin.com to provide us with your room number or name so we can address this matter further. Thank you again for...

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2 of 5 stars
Philadelphia
13 Jun 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I arrived late in the evening after flight delays and was greeted with the news that the hotel was overbooked so I would be offered only a sofa-bed for the first night, but be upgraded for the second night. Since I was not paying for the room, they offered me a $30 food and beverage certificate and points towards a... more

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Westin Charlotte Also Known As

  • Charlotte Westin
Address: 601 S College St, Charlotte, NC 28202