The front desk people were very helpful. My luggage did not arrive and they made sure I had everything I needed to get by. One annoyance happened when we asked for a taxi for the second time and they called an executive car instead. We were reassured that it was the same as a taxi but the driver tried to... more

I can't believe I haven't reviewed this hotel yet! We have family in Charlotte and visit 3-4 times a year. This has become our standby hotel over the past 5 years or so. We typically secure a great rate (as low as $79 sometimes), it's close to family, shopping and restaurants, and the recent refurb makes this hotel a treat... more

stayed here 2 nites and enjoyed the hotel immensely...farther from the Charlotte airport than i would have liked but our company booked the hotel and i imagine they receive a substantial discount. the check-in desk was so nice and efficient even though we arrived at almost 11pm. every room came w/a fridge and a separate microwave..(hate that bulky combo thing!)... more

We stayed at the Hyatt for our anniversary. It was further away from downtime Charlotte than we would have liked. The hotel was wonderful. It looked exactly like the pictures onthe internet. Check In/Out was a breeze. more

We stayed here for a wedding. All the guests were placed on the 7th floor which is a very nice floor and the rate we got was US$89 per night. The room was very clean and the beds were very comfortable. The air conditioner was quiet. The restaurant inside the atrium is very nice and the fountain is a good... more

This hotel was very nice!!! Wonderful greeting by the valet and the front desk staff with continued wonderful service for the rest of the stay. Awesome gym, nice pool and even a little patio area with cushiony chairs, lol. I loved it! The room was very nice, very clean. Just as the photos on the Marriott website displayed!! Might I... more

Wow - what a great hotel. Staff and hotel were great. The room was very clean and it was a great location more

The room was very nice and clean with hardwood floors at the door and contempory decor. The hotel is close to large upscale mall, South Park. A movie theater is close by and lots of resturants. The gym and indoor pool were empty both times i used it. more

Even though there is a 'No Smoking' policy here, apparently, someone had decided they needed to light up in the room that we were given when we checked in. One call to the front desk and they sent a person up to move us to a new room immediately. The room was comfortable and quiet. This is one of the... more