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Crowne Plaza Charlotte


Crowne Plaza Charlotte
Hotel class 3 of 5
201 S McDowell St, Charlotte, NC 28204
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Traveller Reviews

71% Recommend
3.5 of 5 stars 21 reviews
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By trip type
All (21)
[ Date ] [ Rating ]
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5 of 5 stars
Wilmington, NC
23 Jun 2009 | Trip type: Friends getaway

Our women's soccer team traveled to Charlotte to participate in the NC State Games. This hotel was very clean and quiet, even with a biker convention nearby. We enjoyed the pool area, the buffet breakfast, and the within walking distance shopping and eating. The only thing we noticed...that was kind of a pain...was about Charlotte, not the hotel. Not much... more

Management response from
CrowneCharlotteGM, Hotel General Manager

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Charlotte. I am delighted that our hotel met your expectations, and I will make sure your comments are passed along to every member of our team. Should you choose to return in the fall for a Panther's game, be sure to check our...

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5 of 5 stars
Raleigh, NC
13 Jun 2009 | Trip type: Friends getaway

I traveled with my 14 year old daughter and friend with her 11 year old daughter to see Phantom of the Opera. Wanted a hotel downtown and reasonable. I booked through hot wire and got an awesome deal. We had a clean and nice room. We were shuttled downtown by "Bert". He drove us to eat downtown then picked us... more

Management response from
CrowneCharlotteGM, Hotel General Manager

Thank you for your feedback on your recent stay at the Crowne Plaza Charlotte. I am delighted that your experience met your expectations. I assure you that your comments will be passed along to all of our staff members, and I will personally congratulate "Bert" on earning such great feedback. Once again, thank you for your feedback, and I look...

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5 of 5 stars
Weehawken, New Jersey
31 May 2009 | Trip type: Business, Solo travel

I stayed at the Crowne Plaza in Charlotte, North Carolina on a business trip in late May. It is conveniently located close to the financial and business district. While most hotels offer travelers a comfortable room, what seperates them is the level of service the hotel offers. This hotel offers 5* service at 2* prices. I experienced intermitent ongoing issues... more

Management response from
CrowneCharlotteGM, General Manager

Thank you for your feedback regarding your recent stay, and thank you for the complimentary comments regarding the service you received. I will make sure the appropriate staff members are recognized. Although we strive to make every stay a perfect one, it is obvious that you had several problems arise during your stay. I am delighted to see that our...

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2 of 5 stars
High Point, NC
29 Apr 2009 | Trip type: Couples

My wife and I stayed on a friday night. As others have stated, the hotel was not busy this night. We were placed on the 3rd floor 2 rooms from the elevator. I overlooked the average quality furniture, the poor TV reception, the bleached drapes, the molded bath fixtures, the worn rug, etc, etc, etc.. The parking is extra. They... more

Management response from
CrowneCharlotteGM, General Manager

It is always dissapointing when any guest has an experience that falls below their expectations. Certainly, a high level of cleanliness and maintenance are standards that should always be met. It becomes even more dissapointing when the hotel does not get the opportunity to correct problems that might arise during a guest's stay. Almost any problem a guest may experience,...

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4 of 5 stars
Wilmington, NC
29 Jan 2009 | Trip type: Friends getaway

Booked this trip as a getaway to Charlotte with some friends to celebrate New Year's Eve. The 3 of us are in our twenties. We booked the hotel because it was reasonable for our budget. This was my first Crowne Plaza stay. I was impressed for the price. The room and bathroom were perfect. Nice size. We only stayed one... more

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1 of 5 stars
North Carolina
25 Jan 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

My stay at the Crowne Plaza Charlotte left a lot to be desired. I drove around the block twice upon arrival, because the front entrance to the hotel was not clearly marked and the hotel's shuttles were blocking the doors. The front desk staff wasn't exactly rude, but they were in no way polite. They acted like I was interrupting... more

Management response from
CPCharlotteGM, General Manager

All guest feedback received regarding the experience of any guest, is appreciated and acted upon. There is no reason any guest should have the type of poor experience described in this review. Along with friendly and efficient service, excellent housekeeping and maintenance are standards all guests should expect and should receive. It is always dissappointing when the hotel falls short...

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1 of 5 stars
Greensboro, North Carolina
13 Jan 2009 | Trip type: Couples

Me and my husband decided to take a last minute New Year's Eve Trip to Charlotte. I booked the hotel through Hotwire. When I saw where we were staying and I read the reviews here, I knew we were in trouble. I went anyway with the hope that maybe we got a bigger room and that maybe the walls wouldn't... more

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4 of 5 stars
Baltimore
16 Dec 2008 | Trip type: Business, Solo travel

Hotel was very nice, not great, but nice. I chose this hotel because of it's goverment rate and being pet freindly. The hotel itself is nice but not top teir.Staff was freindly and responsive. Parking was reasonalbe and convienent. Hotel is located in the goverment service area of the city. If you are looking for downtown location it is a... more

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3 of 5 stars
Vancouver, BC
23 Nov 2008 | Trip type: Business, Solo travel

I don't understand why this hotel has such good reviews here. It is very average, if that. The rooms are dated from the furniture to the TV. The wireless internet is very unreliable. Even the wired internet is connected to the wireless router, so if wireless is down, you are screwed, And it went down every night of my 3... more

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1 of 5 stars
Warren, MI
17 Nov 2008 | Trip type: Solo travel

I honestly do not know where these glowing reviews for this hotel came from. I've stayed in many Crowne Plaza's and this by far was the worst one i've experienced. Aside from a comfortable bed there was nothing nice about this property. I checked in and was assigned a room on the 3rd floor. The lobby area was fairly nice.... more

Management response from
walkinmanSalisburyNc, Bill Moore, General Manager

Clean comfortable accommodations and friendly, efficient service are minimum standards that every guest should experience each time they stay at the Crowne Plaza Charlotte. Although we are able to meet that expectation for the majority of our guests, we obviously fell short of that goal in this case. We always welcome feedback from guests, particularly when problems are experienced. In...

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Crowne Plaza Charlotte Address

201 S McDowell St, Charlotte, NC 28204