We had a large business convention at the Time Warner arena nearby so this place was busy. That may be the reason for being under served but still, this IS a hotel and some things should be expected. I don't complain about silly things like a stain on the carpet or a mark on the wall so I'm pretty easy...
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Thank you for taking the time to post your feedback regarding your recent stay at the Crowne Plaza Charlotte. Friendly and efficient should be something every guest receives on every stay at the Crowne Plaza, and it is always dissapointing when we fall short of that standard.
Normally when a guest makes a request for an item such as you...
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Paid for upgrade to King Executive room that was to have access to a concierge lounge. The lounge doesn't exist! The hotel lobby was tired. The staff was cranking and the rooms left much to be desired. There was a big pee stain by the toilet and a hole in the bath room ceiling that should be covered by a...
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Thank you for your feedback regarding your stay earlier this month at the Crowne Plaza. As we discussed when I talked to you the morning of your check-out I am very sorry that you had an unpleasant experience.
Perfect housekeeping and maintenance are standards that every guest should expect on every stay. While the maintenance and housekeeping conditions you reported...
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First time to Charlotte with the family (2 kids and 2 adults) and the rooms were very comfortable and nicely air conditioned. Only 15 mins from airport too, which was nice. The kids used the outdoor pool at night (with pool towels provided), and we were a short walk to EpiCenter (not really for kids) but the restaurants in the...
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Thank you for your comments regarding your recent stay at the Crowne Plaza Charlotte. It is always gratifying to hear great feedback about the friendliness and efficiency of our associates.
Once again, thank you for your feedback and I hope we have the opportunity to serve you again the next time you are in Charlotte.
Regards,
Bill Moore
General Manager
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This hotel exterior is a little worn down and in need of a refurbishing. Everything about it just looks dated and tired. The rooms had obviously been updated since other parts of the hotel and they were not that bad although the tile grout looked a little dingy in my room. I did not hear the people in the room...
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Thank you for your feedback regarding your recent visit. I am sorry that you experienced a few housekeeping and maintenance issues, and I assure you those issues will be addressed. I always appreciate positive feedback regarding our associates, and I will pass your comments along to our team members.
Once again, thanks for your feedback, and I hope you will...
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Flat screen tv and Keurig coffee maker are nice. So is the shower head and the toiletries.
Otherwise, the rooms need improving. I am on the top floor, which is typically the nicest. When we opened the drapes, we noticed the window sill a bit dirty. Then I Iooked down and there is buckling from water damage along the floor...
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Thank you for taking the time to provide your comments regarding your recent visit. I am very happy that you found our staff members responsive to your needs.
I apologize for the maintenance and/or housekeeping issues that you experienced. I do inspect rooms on a daily basis in an effort to achieve our goal of perfect housekeeping and maintenance for...
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We were a group of about 12 and had an early work schedule..the management was very accomodating and setup an early box breakfast for us before the kitchen opened. The rooms are spacious and clean.
The staff were always friendly and the food in the Hotel Restaurant w/attached Bar was tasty.
I left a work tool in my room after...
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Thank you for your review regarding your recent stay at the Crowne Plaza Charlotte. It is always our goal to be responsive to the specific needs of all of our guests, and I am pleased that our staff was able meet your expectations in that regard. I appreciate your recognition of Chris's efforts and I will be sure to pass...
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Exceptional staff says it all. My stay at this hotel rated with some of the worlds' finest 4 and 5 star hotels with a fraction of the cost. They treated me and the other members who were there on training with the utmost courtesy, care and concern. Each one was pleasant, patient, kind and attentive. Honestly, this is the best...
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Thank you for your feedback regarding your recent stay at the Crowne Plaza Charlotte. There is nothing more gratifying than to hear great feedback regarding the hotel's terrific associates. I agree that the hotel is blessed with an exceptional staff of friendly and efficient associates, and it is always great when their efforts receive this type of special recognition.
Thank...
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Once in a while you run across an employee so wonderful that you just have to share it.
We were working from 6am and got back to the hotel at 7pm Needless to say we were dragging tired and sleepy. We came to check in, we were Greeted by Tiffany's smiling face! She was cheerful, funny and so very sweet....
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Thank you for taking the time to comment on your recent stay at the Crowne Plaza Charlotte. Your positive feedback is greatly appreciated, especially your kind words of recognition for Tiffany. She is a valued associate and I will make sure that I share your complimentary review with her and all the members of the staff.
Once again, thank you...
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I stay at Hotels all around the country and I think the Crowne Plaza Charlotte has the best staff. I want to personally name Tiffany at the front desk for doing a great job with efficiency & good cheer.
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Thank you for your great feedback regarding our staff. It is much appreciated.
Regards
Bill Moore
General Manager
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A direct copy of the email I sent the hotel GM the day i checked out of the hotel, to which he never responded.
Bill -
My fiancee and I stayed at your Charlotte Uptown hotel last night with a reservation made through priceline.com. Upon checking in, the gentleman at the front desk went out of his way to tell...
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Thank you for your feedback regarding your recent experience at the Crowne Plaza Charlotte. I am very sorry the experience did not meet your expectations.
As I am responding to this review at 6PM on Sunday, May 1, I have not as yet received the email communication to which your referred. Had I received the communication, you can be assured...
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