I'm confused about any earlier good reviews for this hotel. The lobby is nice and the people from front desk to shuttle drivers - are really nice. The upside it's one of the few hotels at CLT that offers 24 hr shuttle service. The downside is it's just a really old in bad shape hotel. A non-smoking room -and floor-... more

As we pulled into the parking lot and realized the gentlemens club was to the right just about 100 yards from the front door we became a bit apprehensive. Greeting area seemed clean. And front desk was helpful in obtaining my boarding pass, as the guest computer printer was out of ink and no one knew if there was a... more

Firstly, if you book on the internet, you get charged a few days after you reserve. If you book through the specific location, you don't get charged until you check out. When you see the pictures on the internet, it looks pretty nice and clean; updated even. That is not the case when you actually arrive. The building itself is... more

I am not sure why anybody would find this hotel to be great. The only nice thing about the hotel is the friendly staff. The facilities are something else. The hotel is old and dirty. Walking into the elevator was like stepping into a sauna. We got a king size bed and the fitted bed sheets would not fit. They... more

Did my research and used trip advisor. I cannot understand the bad complaints, but you cant please everyone I guess. I booked this hotel via the hotel and spoke with Rob on the front desk. He was extremely polite and helpful and answered all the questions I had. I was working at the training centre, Charlotte Airport for 6 weeks.... more

Great place! Love staying here when I'm in Charlotte. Remodeled wing really gives the place a great facelift. Breakfast is amazing, and staff is always more than willing to go that extra mile. Great for business, vacation, or just passing through. Would recommend to anybody without question. Keep up the good work!! more

Clean rooms, great service, great food. Best stay for the money you can find for sure. more

Was staying in Charlotte on business for 4 days recently and stumbled across this diamond in the rough. Front desk staff was very accomodating and gave me a room in the newly renovated wing for no extra cost. The renovated rooms are amazing! 4 star quality! The restaurant offers a breakfast buffet for around 8 bucks that could compete with... more

I don't think the people who said this place was great and I are talking about the same place. The only good thing about it are the nice ladies who work at the front desk. Other than that, it is run down. The bathroom of the first room we were given was so hairy that I called to ask for... more