First, the good. Physically and visually, the hotel is very nice. The beds are comfortable, the TV large, the location good. My particular issue was with almost every encounter I had with the staff (with the exception of the valet attendants).
First, I had booked and pre-paid for one king room with valet parking. When we arrived at the hotel,...
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Thank you for staying with us and for providing us with your valuable comments. I was pleased to hear that you enjoyed our beds, our 42” HDTVs, the amenities and the location of our hotel. Also, I was happy to hear that our Valet staff took the opportunity to park your vehicle even though the valet lot was full. We...
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This is a nice hotel overall but does show it's age. We are Hilton Honors Gold and I was disapointed with the fact that we received no room upgrades even though the hotel was nowhere near capacity and according to the front desk staff, their were numerous rooms available on the executive floor. Our shower drain was stopped up and...
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Thank you for staying with us and for providing us with your valuable comments. I was happy to hear that you enjoyed the breakfast buffet and our cooked-to-order omelets. The 50,000 sq.ft YMCA being connected to our hotel has been a source of much positive feedback; however, I do understand that the limited hours on weekends can be an inconvenience...
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I stayed wiry my family at the Hilton for one night after a bobcats basketball game. The location is perfect and the rooms are big and clean. We got free room upgrades upon arrival and received free breakfast and free wine and cheese in the evening! Great stay!
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Thank you for staying with us and for providing us with your valuable comments.
I was happy to hear that you were pleased with the guestroom and that you enjoyed our location so close to many attractions like the Time Warner Cable Arena where the Bobcats play. I am glad that we were able to arrange an upgrade for you...
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We stayed in Charlotte for the ACC Championship. The hotel was very busy but it did not distract from service levels. The wait staff was very attentive. The concierge services were outstanding . The wait staff arranged town cars for $3/person for our travel throughout town. The in house restaurant was great for breakfast. The room was generous in size...
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Thank you so much for staying with us and for sharing your feedback! I was very pleased to hear that you had an outstanding stay and so many positive comments to share. Again, we truly appreciate your comments, and we hope to welcome you back in the near future!
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We located this hotel, right in the center of the city, on the Internet and secured a very nice price. Such a nice price that we were a little concerned about quality, but we need not have worried. Great staff, comfortable and clean room and bed, coffee in the registration lobby and a paper at the door. There were a...
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Thank you for choosing to stay with us and for providing us with your feedback! I was pleased to hear that you found the quality of our hotel to meet and hopefully exceed your expectations. Also, it was great to hear that you enjoyed our staff, the guestroom, and the free coffee we have available for guests in our lobby...
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We stayed here on a Saturday night in October.
We stayed on the Club Level - the rooms was very nice, more than enough room to move around, great view, very clean bathroom, bedding was clean and very comfortable.
We grabbed a quick bite the next morning at the Club breakfast area- plenty to choose from for drinks, coffees, cereals,...
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Thank you for staying with us recently and for providing us your valuable comments.
I was happy to hear that you were pleased with the guestroom and that you enjoyed our location so close to many restaurants and entertainment options. Our Executive Level does offer a great selection of breakfast and appetizer options and I’m glad that you enjoyed the...
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We entered by first parking in the garage and following signs that eventually led to the registration lobby. Check in was efficient and we soon found ourselves in a room on the 17th floor. Being gold members we had access to the lounge on the 22nd floor. All areas of the hotel were clean and the elevators worked with the...
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Thank you for staying with us and for taking the time to provide us with your valuable feedback. I was pleased to hear that you found our entire hotel to be clean, the bed to be comfortable, and that you enjoyed the location of our hotel. Also, I appreciate your feedback regarding the bathroom fixtures. It would be very helpful...
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what they say about southern hospitality is true at Hilton Charlotte Center City. Everyone at the hotel was extremely courteous and real. Not a fake smile around. The rooms were clean without that musty smell you sometimes encounter. The bathrooms are upgraded with spacious showers and great water pressure. I stayed for 3 nights for business with a group on...
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Thank you for staying with us and for taking the time to provide us with your valuable feedback. I was pleased to hear that you found all our staff extremely courteous and that your guest room was clean. We have received feedback from other guests similar to your comment about are upgraded and spacious showers. We look forward to welcoming...
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Worst service I have ever had at a hotel! For what I paid, I had much greater expections. The front service desk is always so busy that almost anytime we needed assistance, we were hurried. The room and bathroom were so small. For our family of four, I felt we almost had to tip toe around eachother. You get breakfast...
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Thank you for your feedback and candid comments. I sincerely apologize your stay with us did not meet your expectations. The issues you noted in your review are very disturbing to me and my team. It is unacceptable that the servers gave an impression that they would not ensure a great meal experience due to a voucher being used by...
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Stuffy when we entered the room. Smoke alarm cover gone, wires hanging out. Lamp by window looked like it belonged in a dumpster. Towels were collected though we were abiding by the green suggestion to hang ours up and keep them a second night, and we never got fresh washcloths. Location good, parking was free because we were hotel guests,...
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Thank you for staying with us recently and for providing us with your valuable comments.
I was happy to hear that our location is good and that you enjoyed the outdoor plaza area. We’ve received great feedback regarding our new showers and bathroom hardware and I’m glad you liked them as well. I apologize that we failed to follow through...
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