I booked a flight from Charlotte to Toronto and had to drive the 4 hours to Charlotte the night before my flight. I knew I was going to be late and called the front desk and spoke to very nice young lady to inform them of my late arrival, told me it would be no problem at all. Upon check... more

I booked the hotel for 3 nights without problems, and got a reminder about a week in advance. OK. I knew coming from abroad, I would arrive late (around 11:45 pm), so I called and didn't understand the receptionist and sent a fax some days in advance to ask for the shuttle service. Arrived, no shuttle, was told at the... more

Ended up at this nightmare when stranded at the airport after US Airways delayed then cancelled our flight at midnight. I honestly would have been better off sleeping in a seat in baggage claim until the morning. The first room assigned was not cleaned, so after being given another room, I found no linen and a TV with no power... more

The location was convenient to the interstate, the rooms were clean, the staff was very friendly and helpful. For the price...the room was very large and equipped with many amenities such as small refrigerator, hairdryer, coffee, ironing board. I was very pleased and would definitely stay there again. more