I arrived late-ish, tired from a grueling trip and emotionally bruised from an encounter with a rental car company. I was greeted with kindness and made to feel welcome. The lobby was beautiful, the room impeccably clean and quite attractive (recently renovated). The wings at the bar were great (and the servers went the extra mile). The water was steaming... more

I stopped staying in Sheraton hotels several years ago, because they were so often bland and worn out. Since then, Starwood has been trying to rebrand Sheraton as a classier kind hotel. This was my first time back. If this is the future, I like it. The hotel is spacious, light, and airy. Every single staff member I encountered was... more

Hard to find at night because this area is not well lite. The internet and cable were both out due to weather issues. The room was not so great. when I opened the curtains, I had a view of the lobby. So much for privacy. more

Firstly, getting around Charlotte, you need a vehicle. Although this hotel was listed as close to the airport, it is a good drive away. Extremely pleasant hotel and the beds super comfortable. Continental breakfast which was quite basic which I feel should be part of the stay, but cost us $13 per person. more

Very nice rooms great LCD TV's comfortable beds great bedlinen..And best of all Starbucks coffee in the room !!! Nice fitness center inside outside pool and great concierge level .....Very nice Hotel great location if you want to be close to downtown and the Airport but very scary once you leave the Hotel property . And charging for Internet is... more

We were moving my son to college in the Charlotte area, and were pulling a trailer. We selected this hotel because it was just off the highway, had a large, secure parking lot and we have stayed in Sheratons before. The people beginning with the 'trainee' at the front desk were all wonderful. They did everything they could to make... more

Spent 1 night at this hotel. Good rate on hotels.com Free parking, Easy check-in. Nice, clean room. Neat indoor/outdoor pool off the lobby. Staff was friendly and helpful. They call this an airport hotel but I didn't see or hear any airplanes. Nice stay, would repeat. more

Accompanied my husband on a business trip. He requested a non-smoking room. Upon entering the room, the smell of smoke slapped us in the face. We did not know that hotels still came without microwaves and a small fridge. Oh, let me back up, the lobby is nice, but when you enter the elevator, you can see the dirty carpet... more

I arrived in Charlotte at about 9:30 PM, and called for the shuttle. I was told it was on its way, and went outside to wait. After about 20 minutes, most other hotel shuttles had been there and gone, but still no shuttle. I called again, and was told that the driver had just left the airport when I called,... more