Arrived after a flight from London via Chicago for a four night stay at this property. The free shuttle from the airport was efficient and managed to fit 11 of us plus luggage into the van. The hotel itself is looking a bit tired, that was my first impression. The lobby could do with a bit of a refresh. They... more

A big reasonably clean hotel not too far from the international airport in Charlotte, there is surprisingly little around this hotel and little to mark the location. The first time through I drove right by the unmarked entrance. There is not much next to the hotel, a gas station on one side, a lot of mechanics garages running down the... more

the BAD: - I HATE IT WHEN HOTELS $ GOUGE $ YOU for (bad) WiFi . Please. it's 2007 - Good, free Wireless should be a standard, free service at hotels. There is no business center offering free internet either. I shelled out the $$$ to check my email only to get poor, spotty service. - nothing within walking distance,... more

After reading some of the reviews on here, i was a bit nervous to stay here. I honestly have no idea why some people didn't like this hotel! We thought it was a lovely hotel. The hotel entrance is beautiful with beautiful tile, fountains, high ceilings, nice bar/restaurant and very friendly front desk staff. Our room was great. it was... more

Our family of 4 stayed here for one night as a stop-off on a drive to Atlanta. The hotel is right off I-85 so it is easy to find and easy to get back to the interstate. They provide special parking for SPG members right up front! Very nice. Also, when I checked in, the desk clerk informed me that... more

Our room was very clean and pleasing to the eye. Great mattress, pillows, and linens. I was woken once by a slamming door down the hall. The indoor/outdoor pool looked nice although I didn't use it. Bar area was good although smoky. Staff was great. Best feature was the 24h airport shuttle which we utilized twice during our stay. more

Stayed here for 2 nights. The room was okay, clean enough but had definitely seen better days. Unfortunately you could hear people doors slamming shut very loudly, and that could wake you up during the night. I had no problem with service, they were actually pretty nice. What bothered me most about this hotel is that I really wanted to... more

I am a frequent business traveler...5 nights per week on average...and had to stay 3 nights in the Sheraton to attend a seminar. There were several things that were undesirable. First is the $10 per day fee for internet access that was "spotty" to say the least. Also did not get one night of descent sleep due to what sounded... more

I wouldn't say that there's anything wrong with the hotel itself. The location and airport shuttle are convenient, the staff is friendly, the rooms are clean and comfortable. Room service food was good and the food that was provided during the conference I was attending was very good, which is rare. BUT If you are there for a business meeting,... more