I've stayed at this hotel numerous times since it opened in 2007. The staff has ALWAYS been great! The rooms aren't as spectacular as they were a couple of years ago, but that is to be expected. The FOOD and SERVICE at the Rocky River Grille is great! Be sure to say HI to Jessica (you can't miss her, she... more

I have no idea how a previous reviewer can say this hotel is in the middle of nowhere. It is a short distance from Concord Mills and Bass Pro Shops. Restaurants in the area are practically anything you could want...i.e. Red Lobster, Olive Garden, Applebees, TGI Fridays, Sticky Fingers, Quaker Steak, Sonny's BBQ Pit, Chik-Filet-A, and many more I can't... more

Being that we didn't have a reservation and no non-smoking rooms available, the clerk was kind enough to take some extra time to find me a non-smoking room with a baloncy. The staff was friendly and the hotel, as always, was decorated beautifully. Our suite was clean and very comfortable. Our room service was delivered in a timely manner, but... more

This hotel was very nice. The rooms were spacious and they had a great manager's reception and a great free made-to-order buffer breakfast. This biggest downside is that the hotel is very far from Charlotte. It costs between $50 and $60 for a cab. There is a mall not too far away, but that's about it. The meeting facilities were... more

Every staff member encountered deliveried excellent service. It was clear that they where empowered to satisfy guests needs. The rooms where nice. The cleanliness needed a little more attention. Used coffee pack in the water reservior of the coffee maker and mildew in the caulklines of the shower. The food was okay. The banquuet food was very rich and high... more

We stayed here for 5 nights recently and loved the hotel. It's clean, the staff is incredibly friendly (especially the front desk staff, who went above and beyond good service). We were told the hotel is only three years old and it's well-maintained. Very close to I-85 and Concord Mills Mall, lots of shopping and restaurants nearby. Some pluses: -... more

The hotel was immaculate, the staff were super friendly. The made to order breakfasts were amazing. After travelling with two small children, we were tired and didn't feel like a sit down dinner. We went to the hotel's restuarant and before I could ask, they offered to pack up the meal and send it up to our room. If you... more

This is a beautiful Embassy Suites; clean and well maintained. The hotel is easy to get to, and convenient to shopping, the speedway, and (I am guessing) every chain restaurant on the planet. Our room was awesome. There was plenty of space, with 2 separate rooms with large flat screen TVs in each, and a convenient kitchen with microwave, refrigerator,... more

We stayed here for 2 nights with our 4 & 5 year olds. The rooms were large and very clean. The hotel itself was beautiful and the Atrium area was well kept and breakfast was great. The omlet chefs were specially helpful & nice. We did not eat at the hotel due to so many outside choices but it looked... more