the hotel ran out of towels on our first night, the night before Duke University graduation. They didnt try, at all, to find additional towels: a family of four had to share one hand towel the morning of graduation. When they did bring towels that night, they reeked of cigarette smoke. Carpet in the halls are bunched and will trip... More

Our first room assigned to us was on the second floor. The smell of cigarette smoke permeated throughout and, in fact, had an ashtray and matches in the room. There was no balcony so the only place to have smoked would have been in the room. This was tagged as a no smoking room. Clearly there is a disconnect on... More

I was booked here with a group of colleagues. My first room had filthy carpeting and a rancid smell. The bathtub faucet would not shut off and the tub drain was cracked so the stopper could not fit properly. I asked to be moved to a different room and after an extended conversation between the desk clerk and the manager,... More

My wife and I stayed there on our way back from Charleston S.C. It was clean and convenient. They did not do anything really well and the bathroom leaked. The continental breakfast was really basic and the microwave was strange. Overall it is fine if you are just passing through and looking for one night.

I actually only chose this hotel because I had some unused reward points that I needed to use. I was in town for a show at the Durham Performing Arts Center, and needed a place for my girlfriend and I to sleep. The hotel is currently under renovation, and it shows. I do question how long the renovations should take.... More

This is the nicest hotel we have stayed at. We have been touring Florida and NC for 2 weeks. We would have given Superior rating, BUT, all the outside entrances are left unlocked all day and night. The continental breakfast great. Room Superior

Pros: Convenient location, pleasant staff, quick check-in and check-out, free shuttle within 5-mile radius, new carpet in room, comfortable bed, no bugs in evidence. Cons: Having read other reviews, I knew to request a renovated room. The first room they gave me, which the clerk assured me had been renovated the previous week, was so bad that I thought there... More

Location is nice, right next to the interstate. Check-in took 30 minutes and our room still wasn't ready at 5pm. We left and returned at 8pm and had no shower curtain. Staff quickly brought one to us. The beds are small (doubles), not much parking, breakfast was okay. One guest in our group had bedbugs.

I checked out an old room vs the new room before check-in and found the new rooms a lot better. The hotel is old, but they are in process of remodeling and should be completed in the next 3 to 6 months I would say. The staff is awesome, right down to maintenance, and when I asked for a specific... More