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Henderson

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Hotel class 2.0 of 5
18 Market St., Henderson, NC 27537
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Reviews you can trust

61% Recommend
3.5 of 5 stars 13 reviews
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[ Date ] [ Rating ]
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1 of 5 stars
PA
18 Dec 2009 | Trip type: Couples

DO NOT book this hotel. the manager is a JERK who cares nothing about your customer satisfaction, the cleanliness of the rooms or the competence of his staff. You will be sorely disappointed if you waste your money here! And he will NOT give you a refund even though there is clearly a sign. I stayed only one night before... more

Management response from
gmnc308, Manager

I'm concerned about the issues you experienced at our hotel during your recent visit. I am surprised that these issues were not brought up to our attention. If these issues had been reported I guarantee that your issues would have been solved. I can also guarantee that we serve many guests at the Sleep Inn of Henderson and we are...

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4 of 5 stars
Huntsville, Alabama
8 Oct 2009 | Trip type: Couples

We had a nice room with two queen-sized beds. Since we had a 'third' person, we had to pay the extra fee. The bathroom was small but clean. We wished it would have had a fan. The sink area was also very small but functional, as well. The continental breakfast had a nice assortment, though the eating area was small... more

Management response from
gmnc308, Manager

Dear Valued Guest: On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise about your hotel. Honest and caring guests like you give us the motivation for our team to continue to raise the bar. Given the very nature of the hotel business, the hours are...

don't stay,
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1 of 5 stars
northcarolina
25 Sep 2009 | Trip type: Business

i had a good time inside the hotel it was a pretty nice place, BUT, my truck was broken into and the window busted out, and $2500.00 worth of stuff was stolen and the manager never came and it took me to write a bad review for him to contact me. i will never stay here again they didn't even... more

Management response from
gmnc308, General Manger

I'm concerned about the issues you experienced at our hotel during your recent visit. As you already know the Henderson Police Department has already been contacted in regards to your issue. After reviewing the tapes the Henderson Police Department and our General Manger could not confirm this incident happened on our premises. We are still very sympathetic towards your situation....

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4 of 5 stars
Dallas, Texas
29 Aug 2009 | Trip type: Business

The Staff is very nice. The ordering of supplies could be a little better. It was hard to get regular coffee in the room because they were out for awhile. more

Management response from
gmnc308, Manager

Dear Valued Guest: On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise about your hotel. Honest and caring guests like you give us the motivation for our team to continue to raise the bar. Given the very nature of the hotel business, the hours are...

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5 of 5 stars
Wrightsville Beach
16 Jun 2009 | Trip type: Business, Solo travel

I have stayed at this hotel several times over the last 2.5 years on business and have always enjoyed my stay. The staff is friendly and the rooms are always clean which is most important to me. more

Management response from
gmnc308, General Manager

Dear Valued Guest: On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise about your hotel. Honest and caring guests like you give us the motivation for our team to continue to raise the bar. Given the very nature of the hotel business, the hours are...

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4 of 5 stars
Henderson
15 Jun 2009 | Trip type: Business

I've had many occasions to send friends and relatives here and have never heard a complaint. As of recently, I have a need to use a small conference room with wireless access on a weekly basis and this hotel has come through for me again. Why change when I have a winner right here in town. I have stayed in... more

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5 of 5 stars
Greensboro, NC
25 May 2009 | Trip type: Business, Solo travel

I stay at this hotel once or twice a week on business, and it is truly like a "home away from home". The management here truly stresses customer service, and it really shows. Everyone is helpful, and they go the extra mile to make sure your stay is a good one. Great location for restaurants, too. I wouldn't think of... more

Management response from
gmnc308, Manager

Dear Mr. Bobby Oakley! We always look forward to the days you come into our hotel. Our entire staff knows you by your first name and we enjoy accommodating you! Thanks for becoming a part of our family! Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people...

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4 of 5 stars
Virginia
28 Apr 2009 | Trip type: Couples

We needed to spend a night enroute at a pet friendly hotel and this was just perfect. I had forgotten the directions and called the hotel and was assisted by a nice lady in finding our destination. A ground level room at the rear of the hotel had been saved for us next to the yard area where we could... more

Management response from
gmnc308, General Manager

Dear Valued Guest, I am personally delighted to see your comment on TripAdvisor. We were delighted to accommodate your family and your pet! We hope to see you again very soon! On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise on TripAdvisor. Given the very...

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1 of 5 stars
Frankfort, Ky
16 Jul 2008

I just wanted to say to make sure that the rate you are quoted on the phone with a confirmation number is what you will actually be charged. We reserved a room in April and was quoted a price and given a confirmation number. Our mistake was not getting the gentleman's name. When we called to make sure the room... more

Management response from
gmnc308, General Manager

Dear Valued Guest: We are concerned about the room rate issues you experienced at our hotel during your recent visit. All hotel franchises do have different rates on the internet then what they offer at the hotel level. Our hotel is now managed by Milkam Hospitality Inc. and our level of service far exceeds the service provided to you on...

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5 of 5 stars
Philadelphia
31 May 2007 | Trip type: Family
1
person found this review helpful

My family and I stayed there in February 2007 and this is where we’ve always stayed every time we’re in Henderson, NC. The rooms are always clean the reception has been able to provide us with toiletries forgotten and the staff is very, very pleasant. This is my families home town so I visit quite frequently. I’ve tried many of... more

Management response from
gmnc308, General Manager

Dear Valued Guest, On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise on TripAdvisor. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times....

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Sleep Inn Also Known As

  • Sleep Inn Henderson
  • Henderson Sleep Inn
Address: 18 Market St., Henderson, NC 27537