We booked our room over the phone. We spoke directly to the front desk staff. However, upon arrival we were informed that there was a mistake made. (Long story) We only stayed because they agreed to follow through with our booking and at the rate discussed over the phone. The place was a mess. The whole 2nd floor was gutted... more

I have stayed at this hotel before and never had any problems but tonight was a different story. I arrived and found that the wireless internet connection was down-kind of a big deal since I was there for work and needed to work. The two teenage girls in the lobby in jeans and t-shirts who were apparently working there said... more

Very disappointed. Front Desk clerks were very rude. Only 1 drink machine was working, either they were out of order or empty. Room was ok. Beds were uncomfortable and the pillows were very small. The only good thing was the indoor heated pool. I would not recommend this place just for the rude front desk clerks. more

The room was satisfactory, the breakfast was fine, but not very well staffed so the breakfast room was really messy and everything at run out by the end of the breakfast service. The room was clean enough - and the location was close to Cataloochee Mountain. more

The hotel itself was clean when we arrived and is fairly nice for the price. However the daily cleaning is terrible. They never changed the sheets or cleaned the bathroom floor the whole time either. Probably some of the worst maid service I have ever seen. The other staff was pretty friendly except for the person handling the breakfast. When... more

Attendent at checkin was rude- insisted that I had not made my reservation for four adults when I had (the clerk had even asked about my mother-in-law needing a first floor room when reservation was made). Checkin lady made several condescending comments about our getting the rate too cheap (in front of others who were waiting to check in), and... more