From the moment I reserved my room to the time we checked out ,our experience was excellent. The lady at the Front desk has excellent people skills ! The room was very clean and inviting. The pool was awesome. Everyting was clean, neat and the staff was the best I have seen to date. I will definately be back !... More

Great hotel. Stayed at hotel during Spring Break (7 days) with Husband & Kids it was awesome. Check- in was simple, free breakfast kept the kids happy and the indoor pool was a plus. Hotel location is excellent. There is food, shopping ,gas everything you might need very close by. Boardwalk Billy was my husband and I favorite location to... More

The Holiday Inn Express in Matthews was a solid hotel. Check-in was a breeze, and the room was comfortable. And really - can you ask for anything more than that? Matthews isn't exactly close. It's not far, and Independence Blvd. is a straight shot, but it's a bit outside Charlotte. If you are going to downtown, you may want to... More

My family and I stayed at this hotel for a quick trip in town for an unexpected death in the family. Between all my family we had 3 rooms and 1 suite room. The front desk was very kind and gave us a "bereavement" rate since we were in town for a funeral. When the one room was upgraded to... More

This was one of the best hotel experiences we've ever had. The staff was well-trained and friendly. The room was very big, clean, well-appointed, & QUIET! We slept exceptionally well in a beautiful, comfortable, king-sized bed on very nice sheets. There was plenty of space in the room and bathroom. The sunflower showerhead was a nice surprise & a real... More

Stayed at this hotel earlier this month and very much enjoyed the experience. The hotel is sandwiched between a AAA Autocare facility (with Crackerbarrel restaurant adjacent) and a tire shop. Despite this unusual siting there was no intruding noise nor excessive traffic flow. The main irritant was E. Independence Blvd traffic--this is a busy road and my approach required a... More

My in-laws were visiting from out of town and stayed at this hotel. What a mistake :-(! Their vehicle was broken into on their very first night. The cops came and told us the hotel is having break-ins nonstop and their management staff was told multiple time to add security cameras to all sides of the hotel but they refuse... More

First, our heartfelt thanks to the General Manager Ms. Noemi for her hospitality. The totality of the staff are well trained, cooperative and always smiling to their guests. The comfort of the hotel is above the average standards of this chain, accordingly, hotel represents good value for money. Although I will mention some minor issues, they are completely negligible for... More

I appreciate the kindness and quick response of the staff. Breakfast was the usual, but when I had a question about what time breakfast ended, the gal who spoke limited english, went to get a manager to answer the question for me ...even though it was no big deal. I had an issue about the loud a/c unit that kept... More