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Holiday Inn Express Hotel & Suites Mount Airy South Reviews

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All 7 Mount Airy hotels

Holiday Inn Express Hotel & Suites Mount Airy South

2.5 of 5
1320 EMS Drive, Mount Airy, NC 27030
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Holiday Inn Express Hotel & Suites Mount Airy South
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Ranked #2 of 7 hotels in Mount Airy
4.5 of 5 stars 114 Reviews
Most recent review
“BRAND NEW HOTEL, BEAUTIFUL ROOM”
5 of 5 stars Reviewed 28 May 2013
Familygal89 VA
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114 reviews from our community

    Trip type
Traveller rating
    75
    30
    5
    3
    1
Date Rating
VA
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“BRAND NEW HOTEL, BEAUTIFUL ROOM”
5 of 5 stars Reviewed 28 May 2013

Wow, this was such a spacious room. We had a King Suite. Beautiful property. Not the friendliest of staff's but was just okay. Didn't get down in time for breakfast. Kind of on the expensive side, but it was Memorial Day weekend. People next door had kids who banked doors and sounded like they were coming through to our room.... More

Was this review helpful? Yes 1
See 6 more reviews by Familygal89 for Mount Airy
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
30 May 2013

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the noise. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We will address these points. We are confident the necessary adjustments will be... More

Florida
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Staff and hotel very nice but policies are not!”
2 of 5 stars Reviewed 27 May 2013

The hotel and staff are very nice but apparently there is a policy at least at that particular hotel that if you are retired military and use that rate you are not entitled to an upgraded room as other platinum Holiday Inn members are. That doesn't seem right, especially since the hotel wasn't full.

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See 2 more reviews by 2008floridatraveler for Mount Airy
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
30 May 2013

Thank you for your recent stay with us. We regret any inconvenience experienced regarding an upgrade room available to you. The night in question all our suites and executive rooms were reserved or rented, that is why we could not upgrade you. The comment regarding a policy of military not getting upgraded rooms because of the rate is not true.... More

Warsaw, Indiana
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Excellent Accomodations for Handicapped”
5 of 5 stars Reviewed 4 May 2013

We reserved a handicapped room. It was excellent, roomy, very adequate to meet our needs. The staff was more than helpful and very pleasant to us. The breakfast had an assortment of hot foods and we especially liked the hot cinnamon rolls. Coffee was superior. Everything about the Inn was top of the line for us. The rooms were very... More

Was this review helpful? Yes 1
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
9 May 2013

I don’t know what to say but thank you for the wonderful words about our hotel. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. You are so correct that the cinnamon rolls are excellent. I am glad our... More

Barrie, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Clean, Good Value, Very Good Service & Hospitality, Free Breakfast”
4 of 5 stars Reviewed 1 May 2013

Good location, clean and friendly staff. Very Good value. Apart from a dog whimpering and occasional barking during the night, the hotel was clean, well kept and offered very good value. The sheets and bedding was of good quality, although the sheets seemed to be showing signs of wear and fatigue. The free breakfast was adequate and good. The automated... More

Was this review helpful? Yes 1
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
3 May 2013

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs with a clean, comfortable room and friendly staff. I am happy that you were satisfied with that part of your stay. I am glad... More

Fayetteville, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Friendly staff, lousy internet service”
3 of 5 stars Reviewed 18 April 2013

We stopped there overnight on our way to Charleston, SC. We were met by a lovely clerk who made us feel welcome. Overall it was a pleasant stay, except for a spotty internet connection. Normally I wouldn't care but I needed to log into work in the morning to get some reports out. After we settled in, I decided to... More

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Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
22 April 2013

First of all thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see that we met that goal except the issue logging... More

Cleveland, Ohio
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“This place is a real gem!”
5 of 5 stars Reviewed 4 April 2013

We checked into this hotel after a long day of driving from Florida home to Ohio. We were traveling with two small children and our dog and needed a place where I felt safe as well as pet friendly. I didn't want to find a dumpy hotel in a crappy location and that's all I seemed to be finding as... More

Was this review helpful? Yes 3
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
10 April 2013

I would like to take a few minutes and thank you wonderful comments regarding our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see we did that. Plus, dogs are welcome too! I am glad you liked the dog... More

Durham, North Carolina
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Nice and pet friendly”
5 of 5 stars Reviewed 16 March 2013 via mobile

Lovely room. It looks like it is new. Very nice staff. We had our dog with us and they put us near the back door so we could take her out for potty breaks. Very considerate. It's made me rethink Holiday Inns! We love to travel with our dog so it means a lot when our dog is treated like... More

Was this review helpful? Yes 1
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
18 March 2013

First of all thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see that we met that goal. Plus, dogs are welcome... More

Dearborn, Michigan
Top Contributor
66 reviews 66 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
“Pet friendly!”
5 of 5 stars Reviewed 11 March 2013

So glad many holiday inns have changed to a pet friendly policy! The hotel is only 3 years old but it looks like new. Rooms are well equipped with a frige and microwave. Nice comfortable beds. Spacious lobby and breakfast area. They offered a managers reception when I was there in the evening as well as breakfast, and great chocolate... More

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Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
14 March 2013

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see we did that. Plus, dogs are welcome too! I am glad you... More

Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A little pricy for two nights but worth it”
5 of 5 stars Reviewed 9 November 2012 via mobile

My fiancée and I were visiting for two days so he could try a job out and the boss he has paid for two nights at $230 which we thought was expensive but it was well worth it breakfast was amazing would recommend it to friends and family

Was this review helpful? Yes
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
11 November 2012

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see we did that. Again thank you for the comments and look forward... More

Waterloo, Canada
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Great Stopover While Driving to Florida”
5 of 5 stars Reviewed 9 November 2012

Nice surprise here although a few miles off the Interstate it is worth the stop. WOW about the staff and the facility. We will stop here again. The included breakfast was great and the whole favility was extremely clean. We would highly recommend

Was this review helpful? Yes 1
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review
11 November 2012

First of all thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see that we met that goal. Again thank you for... More

 
 
Holiday Inn Express Hotel & Suites Mount Airy South
Holiday Inn Express Hotel & Suites Mount Airy South
4.5 of 5 stars 114 reviews
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Hampton Inn
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Hampton Inn  
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Additional Information about Holiday Inn Express Hotel & Suites Mount Airy South

Also Known As:
Holiday Inn Express Hotel And Suites Mount Airy South
Address: 1320 EMS Drive, Mount Airy, NC 27030
Phone Number:
Region: United States > North Carolina > Mount Airy
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
Ranked #2 of 7 hotels in Mount Airy
Price Range: ££
Hotel Class:2.5 star (2.5*)
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Holiday Inn Express Hotel & Suites Mount Airy South
1320 EMS Drive
Mount Airy, NC 27030
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