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Embassy Suites by Hilton Raleigh Crabtree

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Traveller (223)
Room & Suite (32)
Dining (22)

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About

#23 of 89 hotels in Raleigh
Location
Cleanliness
Service
Value
Experience authentic hospitality at the recently renovated (May 2017) Embassy Suites by Hilton Raleigh Crabtree in North Carolina. Centrally located in the heart of Midtown Raleigh at Crabtree Valley, mid-way between RDU International Airport and Downtown Raleigh, the hotel is located within close proximity to many Raleigh attractions. Our hotel offers 225 suites plus more than 8,000 sq. ft. of meeting space. Work or relax in our one-bedroom suites featuring separate living and sleeping rooms. Living rooms feature a sofa bed, arm chair, in-room safe, 49-inch HDTV, work table plus wet bar with refrigerator, microwave and coffeemaker. The bedroom features either one king or two double beds, a second 49-inch HDTV and second sink with vanity. Start your day with our free made-to-order breakfast and enjoy our complimentary evening reception nightly. WiFi is available for a nominal fee.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Board games / puzzles
Kids stay free
Free airport transportation
Car park
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
On-demand films
Bottled water
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Offer:Price Match Guarantee
1,389Review10Q+A100Room tips

Reviews
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Sinoda X wrote a review 16 Mar
1 contribution
I had the pleasure of having a late lunch and being served by Francois at the hotel's Axis restaurant. He was the epítome of quality service and decidedly pleasant too. What more could I ask for? Hope the rest of the staff is as good but Francois set the bar high for them. Thanks Francois!
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Date of stay: March 2024
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 2 days ago
Dear sinodax, Thank you for choosing Embassy Suites by Hilton Raleigh Crabtree for your recent stay. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. Our associates are dedicated to going the extra mile in taking care of guests. We especially appreciate your kind compliments to Francois. He will certainly be delighted to know his dedication did not go unnoticed. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Felicia P wrote a review Jun 2023
North Little Rock, Arkansas62 contributions35 helpful votes
Hotel's Favourite
Highly recommend this consistently clean and very nice hotel. Front desk staff is always friendly, complimentary water and goodies are welcoming. Restaurant staff for breakfast and dinner and happy hour are consistently friendly and plenty of food that is tasty! The rooms are huge and extremely clean. Recommend 10/10!!!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 22 Jun 2023
Dear MzFPearson, thank you for your glowing review! It is always nice to have you with us and we're pleased to know that we've hit the mark yet again! We're proud to have a team that is so committed to taking good care of our guests. We will be sure to share your compliments with the entire staff! We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh Crabtree. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jon H wrote a review Feb 2024
Haverhill, Massachusetts1 contribution
Axis Restaurant- The Food was remarkable. Richard was our server. He greated us like we were friends not customers. He gave his honest opinion on the food dishes. There is no kids menu, there is Flatbread pizza available. Richard recomend the side Mac and cheese for my daughter that was right on point. His personality and service was above and beyond we couldn't have has a better meal experience.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 3 weeks ago
Dear JonhG4619GO, Thank you for your recent visit to Embassy Suites by Hilton Raleigh Crabtree, and for dining with us at Axis Restaurant & Bar. We are delighted to know that you enjoyed dining with us, and that Richard made the experience exceptional. He is truly a wonderful member of our team, and we look forward to sharing your compliments with him! We look forward to your future visits and making more memories with you in the future. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lindawilson2023 wrote a review Nov 2023
Suffolk, Virginia1 contribution
Very clean, excellent staff. Would recommend for travel or pleasure. Beds are extremely comfortable. Conveniently located across from the mall. and within distance of other shopping centers and restaurants.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 20 Nov 2023
Dear lindawilson2023, Thank you for taking the time to write a positive review about your recent stay at our hotel! We are delighted to learn that you found our hotel very clean and our staff excellent. We are glad that you enjoyed the comfort of our beds and found our location convenient, especially with the mall right across the street and other shopping centers and restaurants nearby. Your recommendation means a lot to us, and we will be happy to welcome you back, whether you're traveling for business or pleasure. Until then, we wish you safe travels. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TAMMY S wrote a review Oct 2023
Raleigh, North Carolina4 contributions
The hotel is beautiful, the rooms are very spacious and bright. The problem is the staff. The front desk person (I think her name is Patricia) was very unfriendly, unprofessional and incompetent. Housekeeping tried to enter my room the next morning a little after 10am. Luckily, the latch stopped them from entering, but it woke me up and of course and I couldn't go back to sleep. I complained to the manager who made excuses rather than apologize. I was not satisfied with his response, hence the review.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 26 Oct 2023
Tammy, we are truly sorry for the service you received from our team, as well as any uneasiness you felt due to our housekeepers' attempt at servicing your room. We strive to not only meet but to exceed our guests' expectations, so we apologize we fell short in this instance. Feedback like yours is invaluable to help us make necessary improvements. We will be speaking with our department heads to see where we need to take corrective actions. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time you are in Raleigh. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jazz_and_cocktails wrote a review Oct 2023
Purchase, New York191 contributions165 helpful votes
I am never sure what my expectations should be at an Embassy Suites. The name suggests a certain level of luxury, but it usually seems to be the same as a Doubletree, but without the cookies. This hotel does offer a free reception nightly. Overall, I found this property a bit disappointing. At check-in I received two water bottles in a bag, the sole amenity offered a Gold member. The same water bottles were available to all on the front desk. Our room was unusually spacious and must have been quite nice at one time, but the carpet was frayed, the furniture nicked, and the bathroom tired. The closet/armoire audibly groaned each time it was opened or closed. The bed and linens were quite comfortable, and sleep quality would have been good, had the HVAC not failed the second night we were there. When I called the front desk I learned that this was a hotel wide issue. It was corrected some time in the night. No apologies at checkout. Breakfast was the usual Hilton buffet, but there was an omelet bar, a nice touch for a free offering.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Try for a higher floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 24 Oct 2023
Jazz_and_cocktails, thank you for taking the time to post your review. While we are pleased to know you appreciated our comfortable, spacious accommodations, we are truly sorry for the inconvenience caused by the temporary HVAC difficulties we encountered. Please accept our sincerest apology as well as assurance that this matter has been resolved and should not recur. We do truly appreciate your choice to stay with us and hope that we have another opportunity to earn your confidence again. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Prophetess Rain M wrote a review Oct 2023
2 contributions1 helpful vote
When we got to town we had a nightmare of a time with the other hotel we were at. We went to the Embassy Suites in Raleigh, North Carolina (Crabtree Location) We were greeted with love and the hospitality of the staff was completely phenomenal. Ricardo saw the stress and tiredness I was experiencing and this man went above and beyond to get me the best rate and checked in. He made us so comfortable he offered us a meal and something to drink while he set everything up for us. This hotel is so immaculate and beautiful. The restrooms were spotless with accommodations in the women’s restrooms for personal needs. After we ate it was time to check in. When I got to the room OMG! It was so beautiful I didn’t want to leave out! This location has a gym and indoor pool! Free breakfast and social hour with free snacks. The breakfast was fresh everyday with a wide variety of foods and drinks to choose from. We were allowed to take the food back to our rooms. One morning I was struggling to carry my food. This beautiful staff woman who’s name is Zulema took the plate of food from my hands and helped me all the way back to my room. I will never forget that! I will never forget any of the amazing staff! Everyone I came in contact with from housekeeping to kitchen staff was very polite and respectful. They made me feel like royalty. Anytime I go to Raleigh this will be my hotel!
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 18 Oct 2023
IAMPROPHETESSRAIN, thank you for your recent stay at the Embassy Suites Raleigh - Crabtree and for taking the time to leave such a fantastic review! Ricardo and the rest of our fantastic team work hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. We are also delighted to know that you were able to take full advantage of our fantastic amenities such as our relaxing indoor pool and complimentary happy hour! Further, we appreciate you taking a moment to recognize the exceptional cleanliness and attention to detail shown by our housekeeping team. We will be sure to share your comments at our next staff meeting. It will certainly make their day! Thanks again for your review. We look forward to welcoming you back soon! Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lakeisha M wrote a review Oct 2023
2 contributions
This has to be the worst Embassy hotel I have ever stayed at. I'm a Hilton Honors and have been for several years. For the prices I paid for just for one night is ridiculous. I checked in, got to my room at 4:00 pm. After the normal check in time which is 3:00 pm. I got the King room premium suite. Get to my room. No snack at all. No voucher for the evening reception. Had to go all the way back to the front desk to be told that the snack will come around 5 . I then had to ask for my evening voucher. This hotel also has shuttle service. When I got to the hotel. There was two shuttle outside. When I ask about getting shuttle service. Front desk guys said he don't know when he'll have a shuttle available. He has no drivers. Then he says it will be about 45 minutes. Terrible customer service all together. I will never stay at this hotel again.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don't book here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 10 Oct 2023
Lakeisha, first and foremost, we are truly sorry for the less-than-stellar service from our associates as well as any disappointment you felt due to the delay in our shuttle service. We strive to not only meet but to exceed our guests' expectations, so we apologize we fell short in this instance. Feedback like yours is invaluable to help us make necessary improvements. We will be speaking with our department heads to see where we need to take corrective actions. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time you are in Raleigh. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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foremance wrote a review Oct 2023
1 contribution
Enjoyed the location. Also, the reservation staff were kind, friendly, professional,and helpful. The continental breakfast was very good. In fact, out all the hotels that I have visited, the Embassy’s staff appeared to be well organized.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 5 Oct 2023
Foremance, thank you for taking the time to post this wonderful review about your visit to the Embassy Suites Raleigh - Crabtree. We appreciate the positive feedback you have provided us regarding our delicious breakfast and the friendly service you received from our team. Our entire staff works hard daily to meet and exceed our guests' expectations so we are glad that we accomplished this during your stay with us. We hope that we will have the pleasure of welcoming you again whenever your travels bring you back to Raleigh. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Getaway379598 wrote a review Oct 2023
1 contribution
Management should not engage in mistruths. We were not pleased with the room assignment. The room decor was dark and aboding. Seemingly, it was one of the older ones. Asked for another one.Told that none were available. Hotel was filled. I called 1-800 number and was told that rooms were available and could get one. I declined and got reservations at a nearby hotel. I, as 89 years old, handicapped lady, Hilton’s honors did not wish to liv there because I was preparing for major 6 hour dental surgery the next day
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 5 Oct 2023
Getaway, we appreciate you taking a moment to share your thoughts with us. Please know that we take your comments to heart and genuinely regret any miscommunication there may have been regarding our room availability. At times, our central reservations system won't refresh in real time and can fall out of sync with our property management system. When this occurs, it can appear to our reservations office that we have more availability than we actually do. Again we truly regret any disappointment you experienced with your visit and assure you that we would never intentionally mislead any of our guests. We hope that despite this unfortunate misunderstanding, we might have the opportunity to welcome you again in the future. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£135 - £198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites raleigh - crabtree hotel raleigh, embassy suites hotel raleigh, raleigh embassy suites
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
225
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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EMBASSY SUITES BY HILTON RALEIGH CRABTREE - Updated 2024 (NC)

Frequently Asked Questions about Embassy Suites by Hilton Raleigh Crabtree
Which popular attractions are close to Embassy Suites by Hilton Raleigh Crabtree?
Nearby attractions include Crabtree Valley Mall (0.3 miles), House Creek Greenway Trail (0.6 miles), and Macy's (0.2 miles).
What are some of the property amenities at Embassy Suites by Hilton Raleigh Crabtree?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Raleigh Crabtree?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Raleigh Crabtree?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Raleigh Crabtree?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Embassy Suites by Hilton Raleigh Crabtree?
Conveniently located restaurants include Seasons 52, The Cheesecake Factory, and J. Alexander's.
Are there opportunities to exercise at Embassy Suites by Hilton Raleigh Crabtree?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Embassy Suites by Hilton Raleigh Crabtree have an airport shuttle?
Yes, Embassy Suites by Hilton Raleigh Crabtree offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Embassy Suites by Hilton Raleigh Crabtree have airport transportation?
Yes, Embassy Suites by Hilton Raleigh Crabtree offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Raleigh Crabtree?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Raleigh Crabtree offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.