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Holiday Inn Raleigh (Crabtree Valley Mall)

3.0 of 5
4100 Glenwood Ave., Raleigh, NC 27612
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Holiday Inn Raleigh (Crabtree Valley Mall)
Ranked #27 of 79 hotels in Raleigh
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150 reviews from our community

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2 reviews
1 of 5 stars Reviewed 15 May 2013 via mobile

We arrived at the hotel & went to our room. When we opened the door, there was no bedding, an almost empty case of beer sitting on the desk, & bugs. We called front desk and they claimed we were giving the wrong room. When we were led to our "correct" room, the housekeeping were screaming at each other in... More

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New York City, New York
1 review
5 of 5 stars Reviewed 15 May 2013

I've been staying at this hotel for quite some time now. And from day one the staff have always been courteous and professional. Especially Pam and Rosetta. From pick up at the airport to check-in at the hotel they informed me of what the hotel has to offer and local attraction. The rooms are very clean, the location is convenient,... More

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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 10 May 2013

We hosted an international distributor meeting for our company and had visitors from all over the world come stay at this hotel. Tamara was excellent, very attentive, cannot say how much we appreciated her taking care of our requests as well as our guests. Also Harold in the bar was so great with all of our guests, can't say enough... More

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1 review
5 of 5 stars Reviewed 6 May 2013 via mobile

Everything was pleasureable. Good price for the room. Clean. Professional staff. And at the restaurant there Chris cooked my steak and Sophia served me. The steak was great and so was the service. Also the restaurant manager kept asking if everything was ok. Good experience for the Raleigh Chess Tournament May 3rd through 5th!

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Richmond, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 May 2013

My weekend stay was as smooth as silk from start to finish. All personnel were courteous, professional yet friendly. My room was truly flawless. The extra touches were beyond thoughtful, they were perfect and totally unexpected. Not only Kudos but also Gratitude to Holiday Inn for such a superlative hotel experience.

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See 2 more reviews by Deb74TSI for Raleigh
Virginia, United States
1 review
5 of 5 stars Reviewed 29 April 2013

The hotel was clean and attractive. The entire staff, from the front desk to housekeeping, to maintenance to management, was great. Check-in and check-out were seamless and uncomplicated. While there, I had a light bulb in one of the lamps go out in my room. After I called the front desk to report the outage, a member of the maintenance... More

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Lisa C, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review
1 May 2013

Thank you so much for being our guest and for taking the time to post a comment about our hotel. I am so glad our team made you feel "at home." I am glad we had the maintenance issue resolved quickly. Please feel free to contact me at any time if I may be of additional assistance. Sincerely, Lisa Castagna,... More

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 26 April 2013

Went there for only one night thankfully because I would not have been able to spend a night more! Check in was at 3 o clock but the room was not ready and we were waiting for about 20 minutes in the lobby until the room was ready for us. When we got to the room there were no towels.... More

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Lisa C, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review
27 April 2013

Thank you for taking the time to post your comments. I am very sorry you had to wait to check in. It sounds like we may have been trying to get your room ready as quickly as possible and may have missed some "double-checking" of the room. We always try to check in guests as early as possible (even as... More

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1 review
4 of 5 stars Reviewed 25 April 2013

We had a reasonable size group there over the weekend so at times the restaurant was a bit overwhelmed during breakfast and lunch however Terri was always helpful (with a smile) which made up for the challenges. All of the front desk staff were wonderful, I had a 6am flight and when the bellman didn't show up the security officer... More

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Lisa C, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review
27 April 2013

Thank you for being our guest. I am glad Terri made you feel welcome during your stay. Our team sometimes has to "recover" when we are short a staff member; I was happy to hear that our overnight security guard did just that. We certainly hope to see your group back next year. Sincerely, Lisa Castagna, General Manager More

Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 April 2013

I came here for a annual conference that is held at this hotel every year... The staff every year have always been amazing and courteous to us, especially the bartenders when we're needy every year :) Sophia, was a great waitress for us as well as Michael who is a super cool guy and up and coming bartender... As well,... More

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Lisa C, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review
27 April 2013

Thank you so much for all of the kind comments you made about our team; I know they love to read the feedback, as do I. We are truly greatful that your group comes back each year and we appreciate the business. I am sorry that our wireless internet did not meet your expectations. I will share your feed back... More

Bay Shore, New York
1 review
5 of 5 stars Reviewed 8 April 2013

The hotel was great but what really did it for us was the exemplary service each morning at breakfast!! Sophia was Awsome!! ...a true professional!! For a couple from NY, Sophia is what we always thought "Southern Hospitality" was/is. Thank You for making our stay warm. and friendly.Considering moving down...Take Care and God Bless, Sophia!!

Was this review helpful? Yes
Lisa C, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review
27 April 2013

Thank you for your kind comments about Sophia. Her self-appointed nickname is "Country" so she IS true southern hospitality. Raleigh is a wonderful place to visit and to live. I am also from the North; I am sure you would love it here as much as I do. If ever I may be of assistance, please feel free to contact... More

 
 
 
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Additional Information about Holiday Inn Raleigh (Crabtree Valley Mall)

Also Known As:
Holiday Inn Crabtree Hotel
Holiday Inn Crabtree Hotel Raleigh
Crabtree Holiday Inn
Raleigh Holiday Inn
Holiday Inn Raleigh
Address: 4100 Glenwood Ave., Raleigh, NC 27612
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotels in Raleigh
Price Range: £
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Holiday inn Crabtree Valley in Raleigh North Carolina has recently renovated all of it's guest rooms with new bathroom flooring, shower facilities, artwork, lighting, carpeting and personal amenities. All rooms offer complimentary high speed internet access and priority club rewards. Enjoy the large outdoor pool , complimentary business center and airport shuttle service. ... more   less 
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Holiday Inn Raleigh (Crabtree Valley Mall)
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