Generally a lovely resort but needs improvement to achieve international 5-star status. The Good - spacious rooms, nespresso machine at breakfast, free Wifi throughout hotel, comfortable beds, pleasant staff. Some of our rooms had a massage bed or a day-bed which I suppose could be used when the balcony doors are open. The Bad - untidy (we had ground floor... More

We stayed there for 4 nights in May 2012. A magnificent resort with great rooms, good restaurants, beautiful gardens and is conveniently located for sightseeing. The staff are attentive and eager to help. The pool is good but the gym is average. At the time they just had a new GM and it seemed to me he was trying to... More

WHAT WE LIKED: A tranquil, tranquil pl;ace, gorgeous architecture, quiet, wonderful rooms, great views of a small hill side. In the busiest time of the year i.e National Holidays, it was amazing to see nearly no crowds. The room has a little cut out with a bath tub facing the hills, and a small day bed with traditioanl team arrangement,... More

The neighborhood is a little inconvenient compared to the Pullman. You could walk, but it would take 30 to 40 minutes to reach the main gate to the park. Taxi's are not always waiting, so you are better to be organized in advance, we were often waiting 15 / 20 minutes for a taxi to arrive. On our first day,... More

Stayed here with family. Hotel property was very nice and clean. Would rival any upscale hotel in the states. Rooms were spacious and modern. Food in the restaurant was also very good. We strolled in around 11pm once (at least an hour past closing time), but they still sat us and served whatever the cook could muster up. Let us... More

It's an exceptional place. Room was really huge. Furtnuture and everything was mint new. If I wouldn't know the name of the hotel I would say it was a St. Regis. No joke. Bathtub has an open window right above it (we stayed at last floor). Good amenities. Service is quite slow. It took time to get a wine list... More

Place looks really nice - but then the service kicks in. Given the wrong room key, swimming pool not open because they dont have a lifeguard, you get to hear toilets being flushed all night as walls are thin, and thats after you've been disturbed by the 1030pm call from the 'massage centre' girl. Food nothing special. And don't ask... More

Stayed in Samantha Resort for 4 nights. Great location, easy access to all major scenery points. Very nice resort in terms of rooms and other facilities. Its still within new openning period, but the service level is already there. The professional resort team was willing to go extra mile to make customer happy. The resort car airport pick up was... More

Four of us stayed in two rooms over two nights during the soft opening, when it was about 5 months old....and the spa, gift shop and Chinese restaurant were not yet open. Ms Mandy Fu, Sales Coordinator, met us on arrival and eased our check-in process; she had personally responded to my e-mail enquiry about two months earlier when my... More