we arrived at this hotel at midnight to find that out travel agent's agent in resort had cancelled our room 2 weeks before, and the hotel did not expect us to arrive. The bar man kindly made us a cup of tea , even though he had finished work and was on his way home, the receptionist found us a... more

after booking at the savoy as a single traveller , i arrived on the shuttle direct bus then they told me that i had been upgraded to a better hotel ,, i didnt argue because i was tired and was looking forward to a nice clean bed etc. cut a long story short .. the hotel fenals garden was the... more

after nearly ending up in a nightmare hotel, we arrived at this one, what a pleasant surprise in more ways than one as we stayed here many years ago, the name has changed so we didn't realise. We cant praise the staff enough, we had a problem they moved heaven and earth to sort us out . We felt at... more

My partner and I spent six nights during middle of March and rather enjoyed our stay. Room rather small, with even smaller bathroom, but since we weren't in room for long during the day, didn't really matter. Plenty of choice for breakfast and dinner, although found the coffee rather strong which suited the French, (the hotel in March was chock... more

I had read reviews on the hotel and to say the least it was confusing. My wife and I stayed there for 5 days and were seriously impressed for the money. People complain that it is not up to 4 star standard, well maybe its not compared to back at home, however, it is about 5 or 6 times cheaper!... more

I stayed here in September and for what I paid I thought it was excellent value. The reception staff were extremely kind and helpful. They particularly helped me out before my holiday as due to a death in my family I had to change the dates. My tour operator tried to charge me quite a lot of money to do... more

Just had a week half board & it was the cleanest hotel!! The staff were all brilliant-friendly-& helpful. My friend & I thought it was great value, food was very good plenty of choice, yes they had chips but, you didn't have to eat them & there was always more choices from the hot or cold buffet. The food was... more

My Boyfriend and I are just back from a week at the Fenals Garden. We were a bit worried when reading some of the reviews. We were relieved to find a nice clean Hotel in a central location.OK sometimes it was a bit too central as our room faced a very busy roundabout but to be honest we enjoyed the... more

This hotel should consider closing down and starting again from scratch. Whoever allocated it 4 * must have taken a bung. - 2* would be more appropriate!! Our party of 19 adult males having booked months in advance (Stag do), were not expected on arrival. Two young 'couldnt care less' staff on the reception eventually allocated the rooms but with... more