I was very disappointed when arriving at the Mt Buller Chalet. Our room was run down, carpet was in a terrible state. The heater in the room along the window was dirty. Overall they need to give the place a good clean. There was also a convention on the 4 days we were there. I was told when we checked... more

We have stayed at the chalet a couple of times now and each time the winning factor is its location. You simply walk out the door and onto the blue bullet chair lift. As an earlier review stated the rooms are getting a little tired given the rating of the hotel and the cost of staying there. We like being... more

Spent the weekend at Grand Mercure Chalet Mt Buller for a relaxing time. That’s just what we had. Hotel is in the best location with views from all rounds. Amazing to wake up to fog so thick you can’t see your hand in front of you. Then an hour later the mountain reveals itself to you. Hotel was worm, staff... more

We stayed for one night prior to New Years Eve and the hotel only had 30% capacity, so it was very quiet. New Years Eve was to be at 80% capacity. The rooms were adequate nothing flash but a very comfortable bed, which was nice after staying in a previous hotel with a terrible bed. We dined in the hotels... more

I recently stayed at the Mt Buller Chalet for a work trip. I am a travel agent so we get to see the hotel from the inside out. The staff at the Chalet were extremely helpful and no question was too hard for them to answer. One problem we did encounter at the mountain was that no private cars are... more

We stayed at the mercure Mt Buller Chatet in October 2007. I knew it was off season and not to expect to much, but i was really surprized at how poor the service was. We had to wait an hour for a table at dinner, despite the fact that the restaurtant was only 1/3 full. At breakfast staff seemed surpirzed... more

We stayed here at the start of ski season when the rates are more reasonable but during peak they climb to around $450 - $500 a night. Staff were excellent, facilities are great after a cold and hard days skiing - really hot spa and pool - about 3 or 4 saunas, gym, squash courts etc. There is also a... more