I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More

Thank you for taking the time to leave a review of our property on TripAdvisor! As always, it's great to see a positive experience posted by our guests. We're truly sorry you had to cut your visit short, but do look forward to having you back at our property. When visiting Wilmington, please keep our great staff, clean rooms, and... More

Thank you so much for your amazing review! We love to hear that our guests are not only having a great stay when they visit, but also love to (and plan to) come back again. Reading such a positive review, and knowing that you are recommending our hotel to friends and family is a great honor. We look forward to... More

Jake - Thank you so much for the kind words about our hotel. It's always a pleasure to read positive comments from guests such as yourself. The staff and I strive to provide friendly service, clean rooms and comfortable surroundings for all of our guests to enjoy. It sounds like we were able to do just that for you! From... More

I would like to personally thank you for taking the time to write such wonderful things about your experience at our hotel. It is especially pleasing to know, given that your original reservation was with another property. Not only were we able to provide you with efficient and friendly service, but we were also able to show you a whole... More

"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

"It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

"It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Thank you for taking the time to review your recent stay at our hotel Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the... More