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Quality Inn & Suites Hanes Mall


Hotel class 2.5 of 5
2008 South Hawthorne Road, (formerly Holiday Inn), Winston Salem, NC 27103
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Reviews you can trust

53% Recommend
3.5 of 5 stars 15 reviews
Excellent
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By trip type
All (15)
[ Date ] [ Rating ]
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5 of 5 stars
North Carolina
1 Feb 2009 | Trip type: Business, Family

January 31st I hosted a 70th Surprise bday party for my mom and her husband. We had 32 guests (some had rooms overnight and some not). We reserved one of the ballrooms, a DJ and the magnificent talents of the staff at Hawthorne. This was a 4-course meal that began with a circulating wait staff with appetizers during a pre-happy... more

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1 of 5 stars
Virginia
27 Dec 2008 | Trip type: Couples

This was the worst hotel experience I have ever had!!! Do yourself a favor, and go to one of the numerous places over the road instead (if you want a GOOD, QUIET night sleep that is). Firstly, the hotel advertises wireless internet, but funnily enough, this does not work. After spending over an hour on the phone to the people... more

Management response from
anthonyhotelgm, General Manager

Thank you so much for staying with us. I deeply regret your experience. We have recently updated our wireless internet system. Our property had to over come some challenges being we are a solid concrete building. I know that our future guest's will appreciate the new system. We took our guest's comments and have made some great improvements to the...

Good Lodging
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4 of 5 stars
Vermont
17 Nov 2008 | Trip type: Couples

For the price it was very adequate and reasonable lodging. The staff was helpful, the room was clean, the location was fantastic, the place was very quiet with an excellent continental breakfast. I had a positive experience and wouldn't hesitate to stay again. more

Management response from
anthonyhotelgm, General Manager

Awesome! Thanks for your kind words. Our goal is safe, clean, comfortable and friendly accommodations. As you mentioned our location is great. I am glad you enjoyed breakfast. We are currently implementing a new breakfast program that will be even better. The New Q Corner Cafe should open for Breakfast in October, 2009. We recently renovated and added two room...

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1 of 5 stars
GA
5 Nov 2008 | Trip type: Business

Okay, so I had to stay at this same hotel, booked by my company two weeks after I wrote my first review. I was not pleased but was willing to give them another chance. The first problem began when I was put into a smoking room when my reservation clearly stated non-smoking. I was told that they could move me... more

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4 of 5 stars
Providence, Rhode Island
24 Oct 2008 | Trip type: Business, Solo travel

I stayed at the Quality Inn for one night while attending a conference in Winston-Salem. I needed a basic, affordable place to sleep and shower, nothing more, and this hotel fit my needs. The bed was amply comfortable, all facilities in working order, nice desk. Didn't use the TV. Drink machine around the corner worked fine. Even though the hotel... more

Great Stay
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4 of 5 stars
Western NY
20 Sep 2008

Wow! We had expected to get exactly what we paid for, and at $32.00 per night, we didn't expect much. We reserved two rooms for six nights and the four of us were very pleased with our accomodations. The rooms were immaculate. All bedding was clean and without stains. No dust, rust, tears or bugs in either room. I personally... more

Nice stay
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5 of 5 stars
Linden, NJ
18 Aug 2008 | Trip type: Couples

Very nice place to stay. The staff was very friendly and helpful. The rooms were nicey decorated, very clean and the beds were so comfortable. The continental breakfast was very good. We will be staying here again on our next visit. more

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2 of 5 stars
Pinehurst, North Carolina
18 Aug 2008 | Trip type: Couples

Arrived late at night, our room was next to a stairwell that was full of broken chairs, buckets, etc. When we pulled back the bedding there was a bug of some sort. I did not see anymore bugs, and being 2 am did not feel like changing rooms. Mistake. I am literally covered in small bug bites, (at least 30),... more

Management response from
anthonyhotelgm, General Manager

Thank you so much for staying with us. We deeply regret your expierence. Bed bugs have been an epidemic in the U.S. the past few years. We regulary treat the property by an outside exterminator for any and all types of bug species. However, bed bugs are known as the traveling bug. They tend to come from guests who travel...

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4 of 5 stars
le298399
7 Jul 2008 | Trip type: Family

The front desk host was very helpful and even gave me written directions to a resteraunt. The room was very clean and nice. The bathroom was a little on the older side, but everything worked and was clean. I was really happy with the bed linens, which were incredibly comfortable. Also, breakfast was great and my child and I enjoyed... more

Management response from
anthonyhotelgm, Manager

Thank you for choosing our hotel. We see lots of folks from all over the country and around the world. The whole staff is committed to excellence and we really appreciate hearing about a job well done. Our location is as you discovered, an exterior entrance property. However, we do take every precaution for our guests. We are in a...

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5 of 5 stars
North Canton, Ohio
6 Apr 2008 | Trip type: Family
1/1 found this review helpful

We were going to a wedding in the Winston-Salem area, and so we chose to stay just outside the city at this hotel. Due to a problem with our flight, we ended up arriving several hours before check-in, but the hotel was nice enough to find and prep a room for us so we could settle in. The staff was... more

Management response from
anthonyhotelgm, Manager

It was nice to have you as our guest. Its always a pleasure to hear great responses about are hotel. We are glad you enjoyed our free breakfast. In fact, since you last visited we really improved our breakfast expierence. Besides the Make Your Own Belgium Waffles we now offer complimentary yogurts, fresh fruit cups, and boiled eggs. When you...

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Quality Inn & Suites Hanes Mall Also Known As

  • Quality Inn Hanes Mall
  • Quality Inn Winston Salem
  • Winston Salem Quality Inn
Address: 2008 South Hawthorne Road, (formerly Holiday Inn), Winston Salem, NC 27103