the weather was awful, i know it was last year but was cold, about 20c and rained often. we were told this is normal weather in September. The resort is a bit poor, roads and footpaths prone to flooding and lots of potholes. if it were cheaper it would be tollarable but prices were much like at home. there is... more

We have just got back from Sunny Beach, the Hotel was lovely and very clean, rooms very clean and big if you have a sea view. staff ok, entertainment - crap, they need more staff in the Lobby bar, you had to wait ages to be served. Food in the Hotel, not bad, a lot of choice, but not 5*... more

The hotel is lovely and clean and is on the quiet side of the resort. Our room was on the 8th floor and it was a bit on the small side plus the view wasn't great if you end up with a none sea view room. The beach is clean but you will get charged to use the sun loungers... more

Basically we went at the wrong time of the year, last week of the season and god could you tell. Sunny beach is in my opinion, nothing more than a hovel. The street lighting, the roads the footpaths the lack of any drainage system the SMELL!!! all awful!!!!!! If you go here...well on your head be it. I would strongly... more

Loved our stay here - definitely the best hotel in Sunny Beach! Hotel itself is excellent and well presented with a relaxed atmosphere, we had spacious modern room with amasing views over pool & beach .. the restaurant offers good food with a wide choice .. pool area is absolutely stunning! Found some of the staff to be very rude... more

First Class! I loved it, i went there on the 5th sept with my dad (we stayed in rooms 1507 and 1509) they were excellent. We were greeted with Champs and often it was served at breakfast time ( didnt take it). The customer service was second to none and the hotel was faultless. I want to thank everyone, from... more

My husband and I have just returned from the Riu Palace Helena Sands, Sunny Beach, Bulgaria. We stayed at this hotel two years ago and it has not changed one bit, just a little bit more expensive, but then so is everywhere else now! After reading reviews from other people before we went we were a little apprenhensive, but now... more

Our second visit to this Hotel, four years after the first. We arrived at the Hotel at around 23:30 where we were greeted with a glass of sparkling white wine and booked in efficiently.We had requested for a Wheelchair accessible room on booking and were pleased when we were told we had got one. It was good to see that... more

We stayed in this hotel last year and had a great time, this year was also really good, entertainment was better and the staff were more friendly. Only complaint was our room this year was not on the pool view but facing the front of the hotel which meant it was very noisy, if you are a family staying i... more