We've stayed at Helios hotel between 13/08/2009 - 20/08/2009 half board. We are very disappointed with the hotel. It is suppose to be a 4-5 star hotel but it is more likely a 2 star hotel. The housekeeper did not come into our room for 2 days!! The glasses in our room were unchanged for the whole week. The carpet... more

I was staying at the 5 star section. The hotel is on the hill but about 10 minutes from the promenade and also there is a shuttle from the hotel to the beach and back. The food wasn't with the best variety but it was tasty. The staff was helpfull when needed. The rooms where clean and quite good. There... more

We stayed at the Helios Spa & Resort (4*) in July 2009, with 2 young children (8 & 11), and before going was concerned when reading the reviews on here but it's like all these other people stayed at a different hotel !!! Don't confuse the Helios Spa with Helios Park, as I think there's quite a difference!!! The hotel... more

We have just returned from 1 week at the Helios Spa. We booked 5* all inclusive. At best we rated this as 3/4*. The only difference in the 4* & 5* rooms were that there was carpet on the floor(which was stained), slippers, robes and a bottle of sparkling wine. The towels were frayed at the edges. You have use... more

We stayed in the 4 / 5 star side of the hotel, room was tired but OK, sheets were changed once in 2 weeks. The biggest problem for us was absolutely no atmosphere. I would guess there were at least 12 different nationalites there and no one really spoke to each other. I think there was one other English couple... more

The hotel is divided in two areas one with three stars and another one with four. Three stars area is really of the third world, dirty and with a terrible smell of burned oil, absolutely uncomfortable rooms (we booked five rooms for 9 people), the bathroom also with an aspect to have thirty years old at least, also with bad... more

I hated this hotel. We booked a 5* hotel and got a 2* (and that's being generous) Our room was a good size, but it didn't get cleaned for 2 weeks, although as a gesture, the beds were made. The fridge contained bottled water, but be careful as we caught the cleaner topping the bottle up with unused water from... more

We were in Helios in June-July,2008. The best place! No air conditioner working in the room, but all was done without delay. All our problems decided in our favour. Really, cleaning staff did not fill the shower gel, but after we asked all that from the reception - all was done at once. Food was nice and always tasty! Nice... more

The hotel has good facilities, cf the building is great, nice views, spacious, with pools and stuff. However, they hardly clean the room. do not throw your towels on the floor to be washed, I have the impression that they dont replace them, but just fold them and put them back... so better don't put them on that soiled floor... more