i have visited this hotel 3 times now each time for two weeks and what can i say it gets better each time we go ,the hotel is lovely and clean as usual, the staff all friendly and wait on everyone with a smile hello to carlos in the bar if your reading this we miss you and your red... more

After reading the reviews and paying 140 Euro per night for the junior suite/all-inclusive package, I expected a lot more. I guess this can be considered Bulgarian 'luxury' - and there actually were many loud Bulgarian guests in the hotel. But it is not luxury by international standards; e.g. compare this with our stay at the 5 star all-inclusive Barut... more

Will try and give an honest account of our stay from start to finish, but no I would not go back to Bulgaria or this hotel again. Travellers, Me (35), my mother (60)and my son (aged 10). Check-in at Gatwick - took 45 minutes - just horrendous considering no queues, just 2 checkin staff and most queing decided to push... more

I liked very much the hotel staff, the services were extraordinary and the food was very very good. The hotel is very clean and very well maintained. The room was big and bright, with a big balcony.There is a "all you can eat" restaurant and three other "a la carte" restaurants (Asian, Italian, Bulgarian), and I'm sure anybody with any... more

The hotel was excellent every day the food and drinks are very good. the whole personal where unbelievable good and very friendly. the bar by the pool was excellent the know what the people wants to drink and also great has the animation team every day a great show in the evening and the whole day also entertainment for everybody.... more

We stayed three days at this all-inclusive hotel. After staying sometime in Bulgaria, I can easily say there is alot of room for service improvement almost everywhere. However, it was not the case here in this hotel. The Hotel Manager, Velizar Kostadinov, is doing a great job obviously. We were satisfied hotel service and cleanliness. We were eleven people all... more

Firstly my standards are very very high I stay in hotels all over the world both for business and pleasure. The Arabella was chosen and booked with 5 minutes thought at 08:30 the day I arrived. i drove down from Bucharest and arrived at 2pm Didn't have great expectations was looking for a 4 day break with two young kids.... more

Overall a very nice "tourist factory" hotel, that delivers basically everything that was promised. We chose it primarily for the all inclusive offer (with 3 small kids it was much more comfortable) and were satisfied with it. The food selection was excellent, but the soft drinks could be widened, as the watered orange juice and sodas could be complemented with... more

Hello! The Hotel is more than ok, if you do not expect too much and your standards are not very high. For the ULTRA All Inclusive you actually get what you get everywhere else for All Inclusive, so the "ULTRA" is a scam. Rooms are ok, with normal furniture, bad TVs, and small balcony. The food is crappy - not... more