I stayed at this hotel for 4 nights (checked in Tues, checked out Sat.), when I checked in I paid for my entire stay.
My stay at first was pleasant, and the staff was nice, but I notice that my room was not being cleaned well, the bathroom trash was not emptied, and the beds were just thrown together.
Upon me leaving and coming back to the states, I found out my card had been charged an extra $210.00 on the Friday prior to me checking out. I called the hotel, and was first told the manager was on vacation for the week. When I finally talked to the General Manager, Brenda, (she called me back while she was on 'vacation') she informed me that it was a "cleaning fee" and that someone had smoked in my room.
I do not smoke, my husband does not smoke, and unbeknown to the manager, she was not aware that I am asthmatic, as well as highly allergic to cigarette smoke, which was a reason we had chosen a smoke free hotel.
The manager was rude to me on the... more