After reading some of the previous reviews we were a bit apprehensive, but all of that subsided as we settled in. Upon arrival Edgar (bellman) retrieved our three suitcases from the shuttle, placed them in the lobby for us, and then proceeded to get us the drinks of our choice. Check in was a breeze, even though it was a... more

We stayed at the Oasis as it was just reopening after a long closing, and were treated like royalties. The hotel is beautiful, the beach a bit small but still very nice; superb pools, friendly staff, excellent food. We went diving everyday, with Blue Caribe, and loved it. Don't believe the bad reviews. As of now (June 2009), the hotel... more

Whats with all the bad reviews? I loved this place! When we first booked the hotel, I was very hesitant and actually not looking forward to my trip due to all the bad reveiws on this website about this place, but once we got there and I saw everything for myself I was immediately taken back. The Hotel is not... more

This resort is truly the worst one we have ever stayed at. We traveled with 3 other couples. We booked Garden Rooms 6 months ahead of time. We arrived and they put us all the way down the end of the driveway - at least a mile from the resort lobby - we got stuck in Jungle Rooms. They didn't... more

I was supposed to stay at the Grand Oasis Riviera Maya. I was looking forward to the beauty of the place, along with the fact that it would be quiet, as it was out of the hotel district. However, after I had landed, made it through customs, and got to my transportation was I informed that the Grand Oasis Riviera... more

After checking the reviews here, I was a little worried. Let me say that my husband and I had a great time and great experience. We had a garden view first floor room. The room had two double beds pushed together, instead of a real King-size bed, but WHO CARES! The air conditioning did not make the room very cold,... more

We stayed here from april 05/09 UNTIL april 19/09 The negative: When we first booked in we wern't given the ocean front rooms we previously paid for but were moved to them the following day, from there on everything was great. The positive: 1) To start with the staff is wonderful, the front desk staff, the concierge people, the cooks,... more

This was our first trip out of the country and I am so glad we picked Mexico.....My husband and I traveled with our 9 year old son and we LOVED this resort. The rooms could have been a little bit bigger (we had a garden view room) but they were cleaned spotless everyday sometimes twice a day, and our mini-fridge... more

I just returned from a week long vacation to this resort. my friend and I had a fabulous time. I was extremely skeptical about going here after the ridiculous reviews but found their complaints to be completely outrageous! the staff was amazing, our rooms were spotless- we did tip which might have helped our situation but overall the only complaint... more