We stayed another 2 weeks in November, we were here in May. We did have some issues the first time with poor communication concerning the hotel facilities, sometimes no cleantowels and shower gel and poor service for drinks in the buffet. This time we were upgraded to a suite which made no differance to us in fact it was more... More

With the wording in my title you should know we have been going to the Riviera Maya every year since 2000. I booked this resort in Feb. 2011 and our stay was 11-28 thru 12-8. I read a ton of reviews, looked at the web cam on property almost daily so I felt I had a pretty good feel for... More

Actually stayed in this hotel in 2008 but as I use trip advisor so much to research hotels I thought its about time I put some review on here. Hotel is beautiful and set on a gorgeous white sand beach. Our room had two large double beds. Rooms were spacious and very clean. Satellite tv with US tv shows for... More

My wife and I went to Gp Colonial in August of 2010. The trip down was ok, but the transfer was about 1.5 hours and at night. Our plane got in after dark so our first day was shot. We have found that the airlines are only cheep flights for terrible arival and departure times. Thats why we now go... More

Absolutely fabulous hotel,i can not fault anything about it. Me and my boyfriend(both 28) just arrived back after a week at the Grand Colonial and we had an absolutely amazing time. The hotel grounds and rooms are spotless. The staff are really helpful and friendly. The food is the best food i have ever had abroad and in a hotel.... More

Stayed here in March 2010 and have just booked to go back again in July next year. We are taking the family with us this time as we really enjoyed ourselves when we went. We had a Junior Suite last year, it was spacious and comfortable, the mini bar was re-stocked daily and we always had an animal on the... More

My girlfriend and me spent 11 nights at the Colonial, 19th - 30th Nov 2011 and it was brilliant. Absolutely fabulous location, great hotel and grounds and top notch food and drink. We had booked a standard double room but on arrival we were given a free upgrade to a Mayan Suite, really lovely and the outside shower is great.... More

Partner and I stayed 17 Nov - 1 Dec 2011. This was my fourth time in Mexico and, so far, it's been the best all-round holiday (previous stays in Cancun, Playacar (Iberostar Tucan and Riu Tequila)). We were upgraded to a "junior suite" - thank you very much, in block 20, so close to the beach and adult pool which... More

This resort is high end! Customer guest relations took great care to make sure we were happy. Our tour bus left without us so they hired a taxi to get us to our location. Other representatives got us discounts on multiple excursions allowing us to enjoy more. Any requests were met with respect and we were treated as guests should... More