I have been so surprised reading these reviews, this was my third visit to Henlow Grange and my mother's fourth visit and we've already started to think about booking for next year! We have always found the staff helpful and polite and the fitness and spa teams knowledgeable and friendly. The basic rooms are fine, ok they wouldn’t be described... more

Just back from a 2 night stay (booked via lastminute.com only £129 per person). Had read a view bad reviews and they could not have stayed at the same place as me! The standard bedroom was more than adequate, flat screen TV, dvd player and lovely Champney smellys in the bathroom. The food was superb, how anyone could describe the... more

I've just returned from a 'top to toe' spa day at Champneys Henlow and for a £169 day out it left a lot to be desired. For this you get four 25 minute treatments, a facial, pedicure, manicure and massage, lunch and use of facilities. In my experience 'mini' massages and facials are not worth the bother so I upgraded... more

Perhaps not quite as perfect as I had expected, but the hotel has lovely grounds, wonderfully furnished rooms, and SUPERB food. Only let down by one or two noisy staff who prefer to shout at each other across the room, despite being in the relaxation lounge, and some shabbiness appearing round the edges (don't look at the ceiling in the... more

My mother and I stayed at henlow just a week ago. This was my first trip to any champneys resort and I was very dissapointed with the state of the building. The staff were fairly helpful but no-one went the extra mile . . the friendliest staff were Nina and Sam from the beauty team. My mum normally goes to... more

Just returned from a 2 night midweek halfprice break with a friend at henlow ( special offer) arrived at 10 am when we were made very welcome although we could not go to our room until 2, and i don't believe this was mentioned on the website when booking. but at 2 we went to our room, which was in... more

After staying at Tring we found Henlow to be very disapointing. Although we knew this was not as nice as TRing we was dissapointed with the staff, they seemed to be on another planet half the time. Our tour of the spa was done by a young boy who asnswered our question regarding the infared cabin what is it? He... more

Just returned from a "bring a friend for free" two night break at Henlow Grange. As a bloke you will be very much in the minority at Henlow as the ratio is probably 50-1. But... that's great because the male facilities, changing rooms, steam-room, sauna etc are all in immaculate condition as nobody's using them (and you are surrounded by... more

My partner and I decided to get away for a couple of days. I've been to a few spas before but this was to be his first trip. We found a great deal on the internet and decided to plump for Henlow. After a bit of a detour around Henlow village after getting a bit lost we finally found ourselves... more