No complaints other than the fact they charged me £2.00 for paying the bill with my credit card! While I was waiting at reception, everybody that was checking out complained at this fee. However, the rooms are fantastic. Huge bed and en-suite. Great quality TV screen. more

stayed here for a three day horse riding break. beautiful countryside, excellent hotel and spa, clean and spacious room, room service and restaurant food good value and tasty! Bit remote if not travelling by car but close enough to walk to village. Found staff attentive, helpful and discrete. would go back again. more

This is the best hotel I have ever stayed in with regards to how it looks. The bedrooms were large and decorated to a very high standard, as was the hotel throughout. The only thing I would change would be the uptight atmosphere. The staff tend to have the attitude of "We know our hotel is brilliant, so we don't... more

I stayed for a 1night break with my Mum, spending a rare bit of quality time together. This hotel is absolutely fine for this kind of break, its close to Chester and there are lots of good pubs/restaurants in the vicinity. I was really impressed by the pool area. I used it first thing on Sunday morning and had a... more

The beginning...... Where do i start? A family trip for one night at the lovelly Portal Hotel Golf & Spa resort. Set in scenic grounds, driving through the golf course into the hotel grounds,first impressions are good. Check in took 40mins to check in 3 pre booked rooms. I was then allocated a room, off i went, only to find... more

Firstly the good:- A modern hotel set amongst lovely countryside & golf courses. Rooms are spacious, well appointed and clean. The pool & spa are excellent. Food quality is good, albeit there are many poor customer service related problems. Now the bad:- We were met by poorly trained front desk staff who allocated some of our party to rooms that... more

I stayed here with 7 friends for a golf weekend. when I arrived and saw the outside of the hotel (not stunning architecture) and a coach party of women golfers arrive ahead of me my heart sank. However, inside the hotel is very contemporary decor and the rooms very clean. The service over the weekend was fantastic - the staff... more

We stayed here en route to the Lake District. We had a great deal with our Tesco vouchers, we didn’t realise we had booked with the evening meal which worked out well as it meant we did not have to venture too far on the night. The food was good, the service was a bit slower at breakfast and I... more

Firstly, we booked over the phone as we saw really nice pictures of the hotel spa on a website, When we rang we thought that we had a good deal as they said to my husband that included in the price (£190) was a "free" evening meal, and also upgraded suite overlooking the Cheshire hills. We were so disappointed by... more