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All 6 Hepburn Springs B&Bs / inns »

Shizuka Ryokan Japanese Country Spa Retreat

4.0 of 5
7 Lakeside Dr, Hepburn Springs, Victoria 3461, Australia
Hotel amenities
4.5 of 5 stars 31 Reviews
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31 reviews from our community

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HongKongMember
Hong Kong
Top Contributor
98 reviews
262 helpful votes
3 of 5 stars Reviewed 2 February 2012

For a ''different'' hotel experience in Victoria, Shizuka certainly qualifies. Set in a very peaceful neighbourhood, it offers the possibility of a very quiet retreat, with friendly and attentive staff. However, rooms are very small (the bathroom area is almost the same as the sleeping area, plus a very small sitting area) with virtually no space for suitcases. Naturally, they... More

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Peter McConvill, Owner at Shizuka Ryokan Japanese Country Spa Retreat, responded to this review
3 February 2012

Thank you very much for your comments. We are pleased that you enjoyed our point of difference, ambience, staff service and breakfast. Whilst we cannot easily alter the size of the rooms, we certainly do seek to provide intending guests with full transparency about our facilities by way of, for example, illustrating our guestrooms and facilities on our website with... More

Judith C
Torquay, Australia
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 2 December 2011

When I arrived at Shizuka Ryokan I was at the tail end of a cold. The hosts immediately offered the best hot lemon, ginger and honey drink and the high level of service and attention continued for the next 3 nights. Excellent quality and choice of food for breakfast. The service was excellent, room was spotless clean, quiet location, friendly... More

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SunMelb
Melbourne
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 26 November 2011

We chose the place to celebrate our birthdays and we have selected the right place to stay. I requested to check in a little bit earlier and Margie was very kind to let us. The staff are friendly and they greet us from the moment when we entered the retreat. The room has the traditional Japanese style. It was a... More

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TheAdvisor888
Melbourne, Australia
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 21 November 2011
1
person found this review helpful

Let me start with the food and the wait staff, Great food and wait staff. The rooms are tiny, walls where paper thin: Nice if you like to hear the neighbours having a good time in bed or the roaring of the spa bath, hair dryer or the guy arguining with his girlfiend about where his tooth brush is. The... More

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Peter McConvill, Owner at Shizuka Ryokan Japanese Country Spa Retreat, responded to this review
24 November 2011

Thank you very much for taking the time to comment on your visit. We are pleased that you enjoyed our cuisine and also the service offered by our Japanese staff. Your constructive comments are equally important to us. Accordingly, we have now increased the frequency of our spa baths' regular internal cleaning and maintenance schedule. We appreciate you bringing that... More

lainielainlain
Melbourne, Australia
1 review
5 of 5 stars Reviewed 6 November 2011

We had an incredible 12th anniversary at Shizuka Ryokan. Missing Japan greatly after spending some time there a few years back, we were hoping to recapture some of those memories and weren't disappointed. Shizuka really does feel like a little Japan away from Japan, albeit a surreal one with the surrounding gum trees and Australian wildlife! The proprietors and staff... More

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Alisdairsleeps
Melbourne, Australia
2 reviews
1 helpful vote
5 of 5 stars Reviewed 1 October 2011
1
person found this review helpful

This was the first time I had stayed in a Japanese Guesthouse, and it set a fantastic standard. Everything was peaceful, quiet, and toasty in from the cold that Hepburn Springs always seems to have. It came accross as being very well done, with attention to detail on all things Japanese. The only issue I had was that sleeping on... More

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Peter McConvill, Owner at Shizuka Ryokan Japanese Country Spa Retreat, responded to this review
3 February 2012

Thanks so much for your very kind comments. We have noted the comments about the futon bedding made by you and also a couple of previous reviewers. Accordingly, we now routinely offer a double layer of futon for all guests - where we previously did so only for heavily pregnant guests. So thanks to you, and the other reviewers, for... More

Anthony_Meikle
2 reviews
1 helpful vote
5 of 5 stars Reviewed 28 September 2011
1
person found this review helpful

Spent a wonderful weekend at the resort as part of our 10th wedding anniversary. Rooms, food, scenery all great but the service was outstanding. The manager and staff were happy to do anything to meet our needs. Will be going back soon and am happy to recommended the resort to everyone! More

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cold_erin
Melbourne, Australia
Contributor
16 reviews
16 helpful votes
5 of 5 stars Reviewed 26 July 2011
2
people found this review helpful

My partner and I choose the Ryokan off the positive reviews on Trip Advisor, and I'm very glad we did. If you're looking for decadence, do choose another property. Shizuka Ryokan is about tranqulity and relaxation more than full-blown luxury. We booked a getaway complete with spa package, breakfast and dinner online to take advantage of the special offers via... More

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thedon15
Melbourne, Australia
1 review
1 helpful vote
4 of 5 stars Reviewed 4 July 2011
1
person found this review helpful

The retreat is fantastic and the rooms definitely all have that great Japanese feeling to them, small touches like the kimonos, the teas and the japanese zen gardens were all done well without feeling out of place or tacky. All the rooms were very clean, the service was exceptional and the cooking (the breakfasts) were awesome with many choices that... More

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winteroks
Melbourne, Australia
1 review
2 helpful votes
4 of 5 stars Reviewed 17 June 2011
2
people found this review helpful

It's been on my wish list for almost 5 years to stay at Shizuka and I must say, it was definately worth the wait! The path up to the main entrance was beautifully constructed and even though we could have parked the car closer, we chose to walk the path every day! Inside, the guest lounge/dining area was very welcoming... More

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