We stayed at Mackays on the recommendation of friends. We booked ahead and were very happy with all aspects of our stay. The units overlooked beautiful rainforest gardens and were spotlessly clean and well presented. Service from the moment we arrived was friendly and helpful. We did make a number of demands as my husband has health issues which require... more

We had this place recommended by someone locally who we had booked a trip with. We booked, and then read the reviews on here a week or so before our stay. We were very apprehnsive but our trip guide reassured us and said she also had read the reviews, so we decided to go ahead. We changed our booking a... more

We pulled up and booked in for the night after seeing this motel recommended in the Frommers Guide. Our experience was that this motel offered good valve for a clean and well presented accommodation. Our upstairs room decoration was fresh and without fuss with aircon and celing fan. Initial reception was a little frosty, but I put that down to... more

Should have read the previous reviews before taking advice from the tourist information. Motel location and gardens are good - some accommodation needs updating as does the attitude to customer service of the 'lady behind the desk'. Needs a course in communication skills although probably too late. No telephone provided in basic accommodation - Need to use a telephone sir?... more

We spent two nights at Mackay's. The hotel itself is pleasant, however the woman at the reception seems to be very moody. Upon checking in, she told us that we were upgraded because all the cheaper rooms were full. We were grateful for this , but found it hard to believe as the parking lot was virtually empty, even at... more

We were treated so rudely; I was absolutely astonished by the lack of hospitality offered at this establishment. I've never felt so unwelcome or insulted. We are a quiet couple who just wanted a quiet place to stay for the night after a tiring trip. The rooms were outdated and very basic provisions, but that was ok. it was clean... more

We stayed at Mackays for two nights in October and loved it! - so it's interesting to see these unfavourable reviews. We had a ground floor room on the garden side and didn't have any problem with bugs - maybe because it was spring? Now, our room wasn't really upscale, but our package didn't cost much and the room was... more

Lovely room, nice pool. We had the place to ourselves most of the time. The family who run it are mostly nice, but NOT Maureen! She lied to us to get us to use her favoured travel company and was never what you'd call friendly. Her husband, son and daughter were all perfectly nice however! more

I am a Cairns local and came to this hotel for a wedding (held at Castaways which is much much nicer and friendlier). This place has left a fowl taste in my mouth. It has NOTHING going for it. Several of the wedding guests also stayed at this hotel, and all reported particularly poor service. As this is a family... more