My experience at this hotel was HORRENDOUS!!!!!!!!!!!!!! My husband went to use the commode & asked me if I had been in the bathroom -- I said no, and he said come take a look at this. He had lifted both lids & found someone else's poop splash on it! YUCK! I used the ONLY washcloth in our room to... More

We stayed here one night and it was OK. Not somewhere to take a date or want to show off to anyone. Carpets are stained and the place looks OK from the outside as does the lobby but the hallways could use some work. The room was basically clean except for under the bed but Who goes under there except... More

This Extended Stay America was clean and close to restaurants, shopping, etc. Very courteous and affordable. We had to be in Cleveland for medical reasons and the staff was very helpful and nice. The grab and go breakfast was great.

I was here for a while working at our headquarters in Cleveland. The service is nice and they have access to free fitness at ballys fitness which i used everyday and loved. The smell of some drug use lingers in the hallways and was quite uncomfortable because i always felt like i would run into some shady stuff but in... More

We had to spend a week near to Chagrin Falls helping my parents. Our dog doesn't deal well with kennels so we wanted to take him with us. A search for dog friendly motels brought up five or six nearby but all but Extended Stay limited the weight to twenty or thirty pounds. The $25/night fee is high but we... More

This place is one of the most shadiest places I have ever stayed and unfortunately twice. When i first reserved this place, I told my company's name and asked them if they had corporate discount, they said the normal price is 89.99$ and they will give me a discount of $10.00 to $79.99. I reserved the place only to know... More

After seeing all of the reviews that were either 1s or 5s, I figured I would weigh in. My experience is generally based on staying at Residence Inns/Fairfield Suites -- which can easily be twice the price. Probably more expensive because they have a breakfast and dinner buffet (which I never/rarely took part in as I try to make my... More

The management staff and crew have been very accommadating since ive been here. They have made me feel if i was at home. The overall stay has been a great experincBeachwood e. The service has been great, fresh towles as needed, clealiness a 10 and the staff has been great. The location is great. It offers conveinet shopping while here.... More

First, the personnel was very good at what they do. Whitney, at the front desk, was very personable, professional and very helpful as were the other employees. Second, the facility condition could use some attention, i.e. stains on the carpet in the last room I occupied and the zoneline heater in the first room didn't work well either heating or... More