Front desk staff made my stay. Very friendly, knew me by name and greeted me every time. Bartender was great, very helpful for local advice. Room was perfect, bed extremely comfortable! More

We just stayed in the Cleveland Hilton Garden Inn for a one-night business trip, and were very sorry that we couldn't stay another night for pleasure! It was easy to get to (even in a nasty snowstorm!), and very convenient to everything we needed in downtown Cleveland. The staff was exceptionally friendly and quick to serve, and the room was... More

It is stressful enough to be sick, but to need to go out of town to get care adds to the stress. Thank you, thank you to the STAFF of this hotel who made a rough time in our lives much easier. Dede, Tina, Jan (the comic shuttle driver) all went out of their way to make you smile and... More

I have been staying here for business and this trip is especially long. I appreciate the staff remembering me and the quick responses to my needs. The pool, hot tub and fitness area is very nice. You would never think that a hotel could have such good food! King bedrooms are the best with the most size but all of... More

Third time we've stayed here,on trips to Cleveland Clinic. the hotel is always clean, the staff are outstanding. Very warm and helpful Staff. They have a special rate for patients of Clinic, be sure and call hotel directly to get the rate as the Hilton national number doesn't always know about it. There is a free van to take you... More

Us and another couple stayed over 4th of July weekend 2011.. When my friends got to their non-smoking room it was terrible with smoke smell.. who ever used this non-smoking room didn't follow the rules, so they had to move them.. When we got back from the ballgame late that night after eating at a local hang out, we had... More

Great place for Cleveland Clinic patients! Warm and informed staff who knew what customer service means. Asked for quiet location, no problem with noise. All rooms have fridge and microwave. Never used car until time to leave thanks to hotel shuttle and car service. More

Stayed here several times for business. Seems to have become more average over the last year. In need of an update as the property is always busy and has worn down some. Good location. Service OK. More

I went to Cleveland to catch both ends of an Indians double header. I parked my car when I got to the city, and didn't have reason to move it until I left the next day, that's how great the location of the Hilton Garden Inn is! I was given a non-smoking room with two double beds, which were very... More