I stayed at the hotel on February 18, 2012 and it was so refreshing to be at a hotel that was so clean with great customer service representatives. When we checked in the female at the front desk was very personable and told us about the manager's special on the fifth floor. We went to the event and had great... More

I wrote about my bad experience in October with bed bugs in room 1109. I had to delete it in order to write this one regarding over a month of frustration. I first gave this place three stars because I was impressed overall with the rest of the staff (the bell staff, housekeeping, lounge and breakfast staff), as well as... More

I have stayed at this Embassy Suites on numerous occasions, as it is across the street from the building where I work when in Cleveland. I normally stay here because it is so convenient to the Huntington bank building; however, I was in Cleveland for a week recently and decided to stay in a different hotel (the Hyatt - Arcade)... More

The room is actually a one bedroom apartments with a really nice kitchen that gave us free coffee a fridge microwave I must first mention the free Breakfeast yes feast I had a cooked to order egg white omlette. Free use of the health club and indoor pool. My wife was here for a 5 day out patient review at... More

All was well for my night's stay, managers reception in the evening was a nice welcome. Only thing I will mention ...ask for a courtyard room. I faced the street and even on the 11th floor the noise was annoying. But hey, its a downtown hotel. Had I known I would have asked for a different room. Aside from that,... More

As mid-scale hotels go, I'm a big fan of Embassy Suites. This hotel is major need of a face lift. The rooms are dated and tattered. The beds aren't too comfy. It feels like you're stuck in the early '90s. Although friendly, the hotel staff isn't terribly motivated to do anything for you. They kind of just lurk in lobby... More

We stayed in the two bedroom and two bath suite. The living area was huge with the traditional Embassy Suites wetbar including sink, microwave, small fridge. The living room is has a sleeper sofa though we didn't use it. The picture window over looks the city street and has a large balcony that sit out on though the scenery is... More

Stayed over the New Year weekend, in town for football game. Yes there were difficulties with the elevators which was an inconvienance. I was on the 8th floor and did not hear the fight but did hear the alarm that was pulled at the same time. The staff was very friendly this included everyone we met. There was a mix... More

We stayed here over the New Years weekend. Our rooms we not ready when we checked in, when they finally were ready they were not very clean and they forgot to leave towels. The elevator was not working properly so we were down to two elevators for the weekend with a full hotel! I called for wine glasses and was... More