Really enjoyed this Ritz-Carlton property. From the minute we drove up, it was first-rate service all the way. The Bellman was extremely friendly and warm, the woman at the Front Desk was extremely professional and issued us a fabulous room. Everyone was helpful and accommodating! Our room was beautiful and the club floor had nice options and a great staff.... more

Anything that you wanted was there, it was also on a mall. There was a bar there we went to and saw tim Wakefield. more

My husband and I have stayed at many Ritz-Carltons, but this Ritz was our best experience yet. Very impressive! The staff is so welcoming and accomodating. The hotel is elegant and has a charming, boutique feel to it. Our room was beautiful and we loved the spacious, marble bathroom. We really enjoyed staying on the Concierge level, which I would... more

The Ritz-carton Cleveland has the best Massage terapist I ever meet. Dalila is very gifted and professional. She made me fill in heaven. Her smooth hands are incredible and her good spirit is very contageous. I'm looking foward to go back again next year. Thanks Ritz-Carton for having her there. more

My husband and I recently stayed at the Ritz in downtown Cleveland. I am originally from Cleveland and annually, we drop the kids off with my parents and spend a night away to celebrate our anniversary. The Ritz, always elegant and in the heart of the city, is always a wonderful getaway for a night. The rooms had been renovated... more

Cleveland in December is not normally a destination I'd pick on my own. But one goes where business takes you and so I found myself staying there for twelve days this month. Let me say, the staff was wonderful. I'd name names but they were all great at the front desk as well as room service and in the spa.... more

This is a copy of the letter we just emailed to The Ritz. We have stayed here for years and stopped going for some of the reasons mentioned earlier. I feel most of those have been resolved and look forward to a return trip-especially since they will be renovating soon. We recently stayed with you September 27,28. We had an... more

From other reviews you can tell the facilities (rooms etc) at this place are a few decades past their prime, and I would certainly agree, having stayed there before. Nevertheless, you also expect good service from RC, so I booked there again. The Front desk was comically indifferent and rude. So much so that I after finding I had been... more

A very nice hotel, everything you would expect from a Ritz-Carlton. The rooms were lovely (No views), high ceilings, marble baths. The people were great; room service was expensive but perfect and right on time. Flawless check in, restaurants with top notch service and always with the Ritz air of sophistication. They even had a nice Champaign out at check... more