I rate a hotel by the entire package from the moment you walk in the door to the final check out. My stay here was a very pleasant experience, the front office staff made great eye contact with you and welcomed you to the hotel. The room was clean, tastefully decorated and comfortable. The housekeeping staff was courteous and attentive.... more

My friend and I had planned on heading to the Rock N Roll Hall of Fame and the Metallica concert and were very happy staying at the Crowne Plaza. The Hall of Fame was a 10 minute walk north and the concert (at the Q arena) was a 10 minute walk south. Unfortunately there isn't really anything in the general... more

The hotel was great for our family trip. We had easy access to where we needed to go. Our accomadations were fabulous. We had a great view of the Browns stadium, Lake Erie and planes. I would highly recommend staying here to others. more

Great location with terrific rooms. The hotel is just a few blocks from the Rock & Roll Hall of Fame. The staff was very professional and helpful. The front desk employee who checked me in was extremely thorough explaining all the hotel’s various amenities and made me feel welcome. The staff also took their time directing me to the different... more

I stayed at the hotel for a conference at the next-door convention center. I was glad I did because so many conference attendees were staying there; we could chat on the elevators, in the halls, and in the hotel restaurant--the food was ok. The bed was comfortable with a variety of pillows to suit various sleeping styles. There were several... more

I planned a surprise trip to Cleveland for my husband to attend a Browns Game. We booked a lakeview room and were given a room on the 20th floor. The view was amazing! Loved watching the people going to the game, the lake view and the stadium. The king bed room itself was fine. Nothing spectacular but adequate. Beds were... more

We stayed at this hotel for free using our Priority Club membership points. It was just for one night while we were in Cleveland to see a Browns football game and visit the Great Lakes Science Center and the Rock & Roll Hall of Fame Museum. The location was the best in Cleveland for walking to these attractions. The hotel... more

Staff was very informative and helpful, provided discount coupons to places of interest. I sat in the lobby and had an opportunity to watch as they interacted with guests. We brought an extra teen with us and they upgraded our room to a huge corner room to accommodate us--the only extra charge was for the roll-away bed. This hotel was... more

We usually stay in at least a 4-star hotel but knew before going that this wasn't, which would have been fine. The Crowne Plaza is definitely a 3-star hotel, very average in most respects. Some rooms are renovated (I think upper floors), beds are comfortable, rooms are spacious and clean-ish. The staff are very friendly and helpful. Big complaint for... more