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Sheraton Cleveland Airport Hotel Reviews, Ohio

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Sheraton Cleveland Airport Hotel

3.5 of 5
5300 Riverside Dr., Cleveland, OH 44135
Hotel amenities
Sheraton Cleveland Airport Hotel
14 traveller photos
Ranked #14 of 33 hotels in Cleveland
4.0 of 5 stars 207 Reviews
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207 reviews from our community

Traveller rating
    57
    77
    54
    14
    5
See reviews for
Families
35
 
Couples
37
 
Solo
34
 
Business
84
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Close to the airport and friendly staff”
3 of 5 stars Reviewed 6 June 2013

This Sheraton location is extremely close to the airport. The ride to and from the airport is about half a minute! The airport shuttle is complimentary and runs on demand. Simply call the hotel and it will be there within minutes (if it isn't already there by the baggage claim pick-up area - Door 5). Big orange shuttle - can't... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
10 June 2013

Thank you for taking the time to provide us with your feedback. We strive to make every guests experience with our property exceptional. I'm pleased to hear that you enjoyed your four night stay with us and found our amneities and programs to be to your liking. You did mention some trouble with our wi-fi connection and I will be... More

Los Angeles
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“Closest you can get near the airport”
4 of 5 stars Reviewed 3 June 2013

This place is literally a few steps away from the airport. If you don't want to take a shuttle or cab, you can haul your luggage a few hundred feet here. Not only that, their lobby is impressive, and they have chess/checkers available on some of their tables to lounge around. This place is great if you want a good... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
5 June 2013

Thank you for providing us with your feedback. Our guest's feedback is extremely important to us. I'm glad to hear that you found our property enjoyable and were able to utliize some of the amneities we have to offer. I will take a look into the lifting equipment you mentioned and see what options we have available to possibly make... More

Lloret de Mar, España
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Great if you have early flight”
4 of 5 stars Reviewed 30 May 2013

The hotel was better than other Sheraton hotels I've stayed before, There's 24 hours shuttle bus to the airport, which is less than 1min driving. There was internet free of charge in all the hotel. So it's a good hotel if you go to Cleveland for business.

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
31 May 2013

Thank you for taking the time to provide us with your feedback. I'm glad to see that you found our 24 hour shuttle, free wi-fi and property location so conveinent. You can't get any closer than that. We strive to make our guests feel comfortable and their traveling needs to be easy. We look forward to serving you in the... More

Bentonville, Arkansas
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“A- Stay truely a great hotel”
5 of 5 stars Reviewed 29 May 2013

This hotel was outstanding. The service at the check in desk was great. The room was nice and clean. The hotel has a nice hot tub with a good size pool. The hotel is right at the air port but you didn't even hear the planes. I would stay here again in an instance. Well done for the priceline bid... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
31 May 2013

We appreciate you taking the time to provide us with your feedback. I'm glad to hear that you enjoyed your stay from beginning to end. We strive to provide our guests with exceptional service and experience. We look forward to serving you in the future. Marc Jacobs General Manager More

Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great Stay!”
5 of 5 stars Reviewed 27 May 2013

We stayed one night on 5/24/13. I was concerned about staying at this hotel based on reviews. We were pleasantly surprised! Check in went smoothly and our parking ($10) was validated. Our room was on the 4th floor. It was clean and comfortable. We had no issues with the room or hotel.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
28 May 2013

Thank you for taking the time to provide us with your feedback. I'm glad to hear you enjoyed your stay and found our property to be to your liking. We strive to provide our guests with exceptional service. Your check in experience went smooth and you had no issues during your stay which is fantastic to hear. We look forward... More

Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Average hotel, great location”
3 of 5 stars Reviewed 26 May 2013

I have stayed there before for the convenience factor. The beds are comfortable and the room was clean, nothing too special. Not too many channels on the cable tv if that is important to you. But the staff is super helpful and very nice. Hotel is not noisy from the airplanes. Breakfast buffet was good also and the shuttle is... More

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See 2 more reviews by jackie h for Cleveland
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
28 May 2013

Thank you for taking the time to provide us with your feedback. We appreciate all our guests feedback and believe it to be the best tool for our associates. I'm glad to hear that you found our location to be conveient, our associates to be helpful and nice, rooms clean, breakfast buffet to be good. We look forward to serving... More

Columbus, Ohio
1 review
“Staff far exceeds my expecations”
5 of 5 stars Reviewed 17 May 2013

I travel year round for business and stay in many hotels throughout the country. I have to say that the staff at this hotel is the warmest I have ever encountered. Everywhere you walk in the hotel each person smiles and talks to you, they even remember your name. I really like the location of the hotel too, right at... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
22 May 2013

Thank you very much for taking the time to provide us with your feedback. I'm glad to hear that you enjoy our property so much and that our associates truly made you feel welcomed. We strive to provide this service each and every day and I'm glad to hear that you are encountering that with our property. We appreciate your... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“It's an airpprt hotel..”
2 of 5 stars Reviewed 15 May 2013 via mobile

Lets face it, you don't stay at this hotel unless your forced to negotiate the airport early in the morning or late at night. The location is great and the service is good. That said this is a "socks on" hotel with regard to the cleanliness. I have stayed here several times over the last year and found that each... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
20 May 2013

Thank you for taking the time to provide us with your feedback. Our guests feedback is crucial to the progression of our property. I'm glad you found our location and service to be good. My apologies that you found the cleanliness of our property not up to par. I appreciate you bringing attention to this matter and we will be... More

Cherry Hill, New Jersey
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Average Hotel with Little Perks”
3 of 5 stars Reviewed 7 May 2013

We had planned a 2 night vacation to Cleveland and decided to stay near the airport for convenience. I used Priceline's Name Your Own Price, so I couldn’t choose my hotel. I’ve listed some pros and cons. Pros: -The location is literally “on” the airport. It’s about 100 yards away from arrivals terminal. -Close to highway -Lobby looks newly renovated... More

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See 2 more reviews by bp567924 for Cleveland
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
13 May 2013

Thank you for providing us with your feedbak from your recent stay with us. Our guests feedback is the best way for us to find out what our guests like and what we need to work on. You listed several positives and some negatives. I'm glad you found our location to be conveinent, our lobby/bar area nice, and some of... More

Nyack, New York
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“only stay in a pinch!”
2 of 5 stars Reviewed 29 April 2013

Unplanned overnight in Cleveland. We had a very early flight the next morning and wanted a convenient hotel. I called the Sheraton and negotiated a rate. It was very late and we were leaving very early. The shuttle was right there. Two minute ride to the hotel. You can see it from the airport. When we went to check in... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
30 April 2013

Thank you for taking the time and providing us with your feedback from your recent stay with us. It saddens me to read that you had an unpleasant stay with us. We strive to provide exceptional service to all of our guests and that clearly was not the case with you. I can assure you I will be directing your... More

 
 
Sheraton Cleveland Airport Hotel
Sheraton Cleveland Airport Hotel
4.0 of 5 stars 207 reviews
Enter dates 1 night 2 nights
 
 
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Additional Information about Sheraton Cleveland Airport Hotel

Also Known As:
Sheraton Cleveland
Cleveland Sheraton
Sheraton Cleveland Airport Hotel Ohio
Address: 5300 Riverside Dr., Cleveland, OH 44135
Region: United States > Ohio > Cleveland
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Cleveland
#12 Business Hotels in Cleveland
Price Range: ££
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Sheraton Cleveland Airport Hotel
5300 Riverside Dr.
Cleveland, OH 44135
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