Was told this was 5* star hotel , but was really 4 star hotel. When first arrived hotel check in good, friendly & well spoken staff, Looked impressive in reception got to room, twin beds,very basic room, bathroom was tiny & bathtub was really awful. Was going to complain about bath but as arrived early in morning 4 am thought... more

this hotel is good for children e.g the animation team and the pool ....the pool is slipery but if not running and carefull you will be fine.the pool has slides for the babys and a big slide for older children that is fun!!!!one problem its salt walter but thats it.for children there is also mini club to play games, and... more

I really liked the trip. The hotel rooms were clean and room service made sure to put new drinks in the mini-fridge. Also the front desk gave us a better room than what we paid for for free. There are many pools, although you can taste salt in the water. The view is nice. The food is great too although... more

We were expecting a 4 star hotel, and were disappointed. First, the hotel does not have double beds as they advertise, but put together 2 singles. For a couple on holiday this is not fun. Second, to use the safe in the room you must pay an extra 3 eur per day. While this is not an extravagant amount, it's... more

We were quiet worried when we booked this holiday and then looked at the reviews from last year, all we can say is the hotel must of had a massive makeover as we had a great time, we have 2 young children aged 7 and 4 who both loved the holiday and spent most of the time in the childrens... more

I hope what you read will be of use - I can confirm that we did enjoy our stay at this hotel. Although advertised as a 4 star hotel, I have to say that it is more like a 3 star but nevertheless we were pleased in general with the hotel. The receptionists, staff, and waiters were very welcoming and... more

The hotel is probably mor a 3-4* hotel, but having said that, all the things you require on holiday are there. The hotel is undergoing a refurbishment, which is almost finished and is very smart, the rooms have been redecorated and updated and are very clean, the maid service is exstremely good. The food is basic hotel food, with something... more

Dropped people off at the Rinella,arrived at Serita approx. 20 mins later.Checked in and then told : " Hotel full, you will be staying at the Rinella for the duration of the holiday!" Next morning told by holiday rep.: " This happens all the time, you are not the first and you won't be the last! " As this happened... more

Many reviewers on this site have said that this is not really a five star hotel and I was a little apprehensive before going but both my wife and I were impressed when we arrived. The room we had was not particularly large but was very clean and comfortable and we found both the food and service excellent, the staff... more