I used this accommodation for a 3 day trip with a disabled gentleman, I found the staff very helpful and friendly throughout our stay. The rooms were spacious, tidy and clean. The stairs were a slight issue due to mobility issues but again staff helped at any time, on arrival the manager/chef took our bags and gave us a full... More

Stayed in a spacious room after having a very friendly girl check us in. Room was clean and pleasant. Ate a nice steak in the restaurant, cooked very well. Football was on TV so was put on with my request (it was just me in the bar, with some music on quietly). Nice 3* hotel, with a great, quiet setting,... More

Used a Groupon deal for a weekend in Norfolk. The hotel was first class, clean , comfortable and a first rate breakfast. Staff were helpful and efficent and bar was good too. Our room had skylights so we could see the stars, really nice. An excellent base to visit Norwich, Cromer and Wells etc

We stayed at the Wensum Lodge in Early December and had the unfortunate experience of there being a party going on downstairs. We had been married earlier in the day and the manager let us check in early so we could change out of our wedding clothes. The room was freezing cold, dated and a little dirty but we tried... More

Excellent staff and a pretty location. Food nice but a restricted menu. Bathrooms a little small but clean and well stocked. All in all not a bad place but looking a little tired in areas but they are addressing that! Nice bar at reasonable prices.

You would have thought that with this advantage it would be very busy. However my client doesn't send people there to stay even though it is ver close, and I found out why. Charming staff and service but just a little tired. Excellent location but decor was in need of a refresh. Food was very bog standard - nothing bad... More

Bad start when the room I got still had all the decorating materials in side. One wing of the hotel smelt strongly if paint and I suspect that the only reason my friends room had the heating on full was because they were trying to dry the paint overly quickly! The staff in reception were apologetic but the only alternative... More

The room we stayed in was a family room with interconnecting doors, recently refurbished and clean with good facilities and free wi fi.They allowed us to take our well behaved dog too which was a bonus as he is too old for kennels now.The hotel suited our requirements entirely for the one night we were there and the breakfast was... More

We booked a two night stay (23rd/24th Jan) at the Wensum thru booking.com. The reason for our stay was to go racing on 24th Jan 2013,but due to the dire weather conditions, the clerk of the course scheduled an inspection for 12 noon on the 22nd. According to Booking.com, the cancellation policy for this hotel was 'Free cancellation' up to... More