I stayed at the Hotel for a friends wedding, i thought it was fantastic the staff were really friendly & helpfull, the rooms were fabulous, clean & moderen unlike some hotels i have stayed out. Breakfast was great the next day i lovely cooked breakfast just wat yo need. more

This hotel is not a terrible place nor is it great! There was such an air of indifference about everything that its hard to say much about it! The staff were a little frosty and it did seem as a customer you were a slight inconvenience. The room was nicely furnished and very clean. I decided not to sample the... more

We stayed at the Best Western, Ivy Hill on 5th Sept 09, The hotel itself was set in pleasent surroundings, although the sound of the nearby motorway could be heard. service at reception was helpful and quick, the room was spacious and clean. So after a nights sleep we were looking forward to breakfast. Oh dear!! After a minute or... more

Stayed in room 19 which had been refurbished very nicely, bathroom was a little grubby but massive and great shower. We booked through late rooms at £75 and usually it is £105 through the hotel's website which seems a little steep really - thought £75 was a lot really! The hotel doesn't seem to have double glazing so it can... more

We were down at the V festival when our driver didn't turn up to take us to london - we were stranded and ended up in the lobby of the Ivy Hill hotel trying to book another car - the staff were extremely helpful and managed to find us a room, despite being sold out for months. Then we were... more

We had a very nicely refurbished room, good comfy bed, all nice and clean. Set in beautiful gardens, with an excellent restaurant in the grounds, and lots of parking space. The bathroom left a little to be desired, a bit grubby under the bath handles and taps, but as there was an immovable shower screen extending halfway along the bath,... more

I thought the Ivy Best Western was exactly suited to my needs. I had a very clean, quiet room, complete with free wi-fi, tea/coffee making facilities and a safe. The staff were very friendly, even alerting me to the fact that I could enjoy the spa facilities of their sister hotel about 5mins away. Breakfast was excellent, cooked to order,... more

This hotel is not a very good example of a Best Western. The room was not particularly clean, despite there being hardly anyone staying there. The decor was old and worn, and the bed linen was discoloured. The room was also cold and despite complaint, this was not rectified. I was very disappointed with my stay, particularly given the price. more

My new husband and I stayed here on our wedding night following our wedding reception at the nearby Hylands House. Although we arrived after our wedding absolutely shattered, we received a very warm welcome and our four poster room was a good size and pleasantly decorated. We had hand-made chocolates and champagne on ice in our room which was a... more