What an experience our two night stay was 🤭 let me first say how wonderful the staff are at the County Hotel, from the reception desk staff, to the bar staff, and the breakfast waiting staff, particularly Josh and Chris was just the most jolly and helpful person ever, nothing was too much trouble. Now back to the actual hotel, on arrival we sat in the bar area, it was lunchtime, so I thought I’ll have a nice Prosecco, lovely Josh politely said they were out of all Prosecco due to new years (even though it was the 15th January) so later on, I thought, ok, I’ll have a Vodka & orange. I was told there was no Vodka either, then my husband asked for a packet of crisps, guess what? You guess it, they were out of crisps too. Have management not heard of “Cash n Carry or Tesco” When our room was ready we opened our room door, to the noise of very loud humming, as if our room was next to a boiler room or something. I immediately went to reception, and said we’d never sleep with that noise in our room. The receptionist was fantastic, she moved us immediately to another room, no qualms. The next morning 5.30am (I had an appointment for a procedure at Broomfield hospital) so I run the shower, and boiling water was coming out of the cold taps too. So I went to reception, and after a bit of faffing about I was led to another room, which was freezing cold I might add, just so I could have my shower, again reception were on it, and very helpful. We went out and when we came back they had sorted us out another room to move to, once again the reception staff were fantastic. But unbeknown to us, the heating had been turned off by a switch above the bathroom door, we had been looking for a thermostat all night, (we had a thermostat in our other room) so obviously expected one in this new room, but there wasn’t one. I didn’t dare want to go down to reception and say our room was freezing cold, so we suffered it, and we also didn’t shower this morning, because the room was so cold. So to summarise, the staff are absolutely fantastic, but more checks and maintenance needed on the rooms in my opinion. And making sure the bar is stocked for it’s patrons. All I can say is, it really is a good job my husband and I have a good sense of humour. Well done to all the staff……
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.