we arrived at hotel earlier than was expected so there was,nt anyone around.They dont have a reception ,a table in hallway,we rang the door for ten minites,then went through coffee shop.eventually a cleaner took us to our room.This is not a four star hotel!!we had to ring down for toiletroll and towels,we have stayed in many hotels and this has... more

I have just completed a length stay at this delightful hotel. The rooms have been elegantly refurbished, including new sash double glazed windows. When making comparisons with modern 5* hotels, there is none. This is not a modern marble clad monolith. This is a good victorian grade II listed building, with great views of the Thames Esturary, Southend Pier and... more

I am very disappointed by the treatment we received when arriving at the hotel. After booking a room more than 2 months in advance, we arrived at the hotel only to be told by the "manager?" that we don't have a room anymore and she has moved us to another hotel around the corner! How does that work? I go... more

Stayed at this hotel in october 2007 , great location it,s private and quiet with great views of the sea. the room we stayed in was quite large with a living room area with a tv and couch and a bedroom with a hair dryer in the room . bathroom was modern and spotless , also bed was comfy and... more

A group of 8 of us stayed for one saturday night. We really had no complaints about the hotel. Rooms A and B are located downstairs near the breakfast room and have their own private lounge with sofas and sky television so you don't need to enter the main hotel. The rooms were spacious and very clean although our bathroom... more

This hotel has one of the best locations in the Southend-on-Sea area. It is close to the seaside attractions at the top of the cliffs and also just a few minutes walk from the high street. It is located in the conservation area. Thats as good as it gets. The Hotel does not do justice to its position. The bathroom... more

Staying at the Gleneagles hotel was one of the worst experances, i was dicusted with the lack of staff and training, we constantly had to ask for fresh towls, toilet roll and clean bed sheets, we was put in a room where all you could hear was pigions in the gutter, the bathroom was damp, also im disabled yet i... more