We arrived after a long hot journey with 3 hours stuck on M25. Sat Nav failed to find hotel so we rang hotel and they "talked us thru' " drive to hotel. Even gave us free gratis cup of tea. Room large clean and well equipped and quiet. As we were late and we needed a quick meal before going... More

Booked this hotel as it is about 1 hour from Euro Tunnel . Arrived after what was one of the most shocking journeys ever , M6 closed and M25 has 55 miles of backed up traffic , got to Hotel 3 hours after we should . Hotel easy to find , nice and clean lovely bedroom with plenty of space... More

We stayed at this Premier Inn before Christmas 2012 and returned again for a two night stay at the end of May. As before we can only commend the staff at this Premier Inn for their excellent service and attention to detail at all times. Although the West Thurrock hotel is not in a scenic location and on a busy... More

Booked a three night stay in May of this year. As always, we are never disappointed with our Premier experience. Absolutely ideally located for Lakeside shopping centre, although we only visited the Ikea store prior to booking in.The following day, we were glad of the close proximity to Westfield shopping centre (approximately 25 minute drive). This enabled us to travel... More

we were blown away from the reception by TRISH who was very welcoming and had exactly wat expected as a guest her colleague even booked a cab for us which was great!! the room was massive with massive bed and bath tub which my wife expected i was so relieved as it was so cleaned as well !! in the... More

We stayed at this premier inn for one night with a 16 month old. We came down late on Friday night after work which meant our 16 month old daughter had to sleep in the car seat and not her comfy bed and was later to sleep than normal. 90 minutes into the 2 hr journey my daughter woke and... More

Great, nice & clean, large bed really comfortable, could do with more than 2 tea bags to be in room, breakfast was ok, don't think I would have it again tho, staff friendly, restaurant seemed to be under staffed, seemed to be 1 guy trying to do everything he was doing a great job but he needed help. Good location... More

Friendly staff, very clean and comfortable room. Overall superb value for money! I don't think I have ever seen a cleaner bathroom!!! The location was great for a day spent at Bluewater, and an early morning start on Rainham Marshes

It was ok, wasnt fantastic but wasnt awful. Staff are very friendly, which is always nice to see. Breakfast selection is lovely, however, the hash browns were chewy and not very hot. I will return to this hotel, as it is very convenient. Keep up the friendly staff