I recently stayed at this hotel for a weekend banquet and I was not happy with a lot of issues. Rooms were far too warm, no ventilation, place was like a building site, spa and fitness centre looked tired and scruffy, swimming pool unheated, most of the lockers were broken, the restaurant service was poor and the bar prices were... more

Arrived at 1900 hrs and went straight to room 226, made a cup of coffee settled down to watch tv then power to all plug sockets died, no tv, no kettle, no bedside lamp, no bedside phone. Both my cell phones were flat and now unable to charge them, tried to have shower...no hot water! Apparently the whole new block... more

We have checked out this morning, and this is the first time I've felt moved to write a hotel review. This was our second stay at Old Thorns. We knew the hotel was being remodelled so were not bothered by the mainly discrete building works. However, whilst overall we think the standard of the hotel is good, it lets itself... more

I arrived after a long journey to find that the hotel had overbooked (they claimed that the online booking had not been confirmed, despite the fact that I had an e-mail stating that it had?)... not great! However, they had an alternative arrangement with a hotel nearby and I had a lovely bed for the night regardless. If this hadn't... more

We booked through Lastminute so did not know that there were building works going on. They did not intrude but would have been nice to know. Service was poor from check in to check out. My mother had arranged for a surprise birthday gift of a credit to our room account. She did not have confidence in the person who... more

My wife booked this via e-mail with a very nice chap called Bernard he couldnt be more helpful. We had read the reviews and knew that there was still some building work going on but this didnt effect our stay one bit. We had been looking for a nice hotel with great rooms as this was a two day trip... more

Our family (2 adults, 2 kids 5 & 7) stayed here when we were in Liphook for a friend's wedding. The staff was really friendly, the room was clean and new. The breakfast was delicious and there was plenty of food. They allowed us to check into the room early, so we could change for the wedding - which was... more

We have recently returned from Old Thorns after spending 2 nights there. We were given a room in the new wing which in our opinion was very nice. I believe if the entire hotel was furnished like this its star rating would significantly improve. After reading other reviews I must say the building work was done considerately. Building materials were... more

We bought this holiday last year already, and just discovered the reviews before travelling. All these bad comments, we were scared about holidays specialy the money we paid for... Yes when we arrived we saw the refurbishment, however not so extensive as it was written here. There is only the future reception area, and there new restaurant left. When we... more