My husband & I stayed 1 night only at this hotel last Saturday night and didn't have any problems at all. Nice clean room with a comfy bed. Reception staff very friendly and brought an iron/ironing board within 5 minutes of us phoning them to ask for one. Breakfast - average choice, buffet style, but very nice. Helpful waiting staff.... more

Have to agree with one of the previous comments, i too have stayed in loads of the UK Holiday Inns and was suprised by how bad this one was. Customer Service very very poor, not even a smile from the receptionist, hardly made me feel welcome! They were not even busy. Waiting On Staff at Breakfast were arguing amoungst themselves,... more

Well what can I say, I am a regular hotel resident and use this chain more frequently than any other (40 nights this year and counting) and this property has to rate as one of their worst. From not being provided with the benefits my frequent usage promises, to a scruffy room, terrible food and a general lack of customer... more

excellent stay...from the front desk upon arrival, smooth and well-organised, helpful...also on checkout...good restaurant, particularly child friendly (as correctly recommended by the HI central reservations)...nothing too much trouble. went to great trouble to make the whole family welcome, depite some awkward requests from the children...especially great welcome after the earlier miserable experience at the Crowne Plaza, Heathrow. more

On my latest stay at the hotel I found the staff to be wonderfull , and their curry night on a Friday was superb. The executive bedroom was very clean and warm. Well done more

Dear Readers, As an avid user of Trip Advisor I trust all the reviews out there. Please trust me on this one... do NOT stay at this hotel. Aside from receiving the worst service ever, upon entry to the kitchn we discovered meat lying around uncovered, flies on the food, filthy floors, stale fish defrosting.. What can I say... someone... more

Was a pretty standard holiday inn. Kids liked the pool. Gym was pretty basic. Got a great weekend rate for the room so was good value. Nothing to get excited about but a safe bet. more

Firstly if you’ve booked here the room's probably going to be fine. Nothing special, bland but clean. I have stayed at this hotel on numerous occasions over the last 6 months and that’’s probably the only positive thing I can think to say about the place. The negatives include: Location: stuck out on the outskirts of Hemel Hempstead next to... more

I stayed at Holiday Inn on three occasions over the last 3 months and I have to say that the Service recieved was far better than any hotel I have stayed at in Hemel Hempstead previously. They now have High speed internet access in the bedrooms and lobby , also the restaurant menu and staff were fantasic compared to previous... more