stayed for a couple of days, could not wish for a better welcome, very friendly. rooms however require TLC - could not fault the meals, brilliant for the price, staff very attentive.
unfortunately Margate is very run down - had to watch where we walked on the paths as full of dog mess.
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Thank you for your lovely review. As I have mentioned previously, Margate is up and coming, and with the Turner Contemporary and the regenerated Old Town, there is more to do than ever before, although we are pushing for Margate to be the best that it can be.
We are glad that you enjoyed the hotel itself, the meals, value...
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Have just come back from a 2 day stay (friday and saturday nights). First impression was not good as the hotel is in a rather run down area on the outskirts of Margate, the receptionist was not the most welcoming and our room was small to say the least. I am please to say that was about as bad as...
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Thank you for your review of our hotel. We are happy that you enjoyed the food and the friendliness of the staff. We pride ourselves on both, and are glad that you were happy with both! Margate is slowly improving, with the Turner Contemporary worth a visit, the regenerated Old Town now well worth a stroll, and with a number...
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Disappointing-we booked 2 nights for an 'executive room' with sea view 5B (£100 per night). The room was very basic and jaded-I guess executive means the added kitchen (not described on the web-site). We had breakfast on the first morning but hardly any food left at 9.00am and poor quality. The waitress attempted to remove toast from the plates as...
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We are very sorry that you were disappointed by your stay with us in the hotel. Some of our rooms have kitchens, whether executive or not, but the four-poster bed and the sea-view are reasons for your room to be classed as an executive. We are also sorry that you didn't enjoy the breakfast, as we are working hard to...
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We have stayed here a couple of times now, on both occasions bringing friends along, and everyone has been very happy indeed. I think the owners must be doing it up bit by bit as, some parts are more up to date than others, but that's part of its charm. The rooms are spacious and clean (our friends even had...
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Thank you for the kind words and the lovely review. You are correct that the refurbishment process is an ongoing project, but we are pleased that you feel this adds to the charm. Thank you also for the reply showing that we do in fact overlook the sea, and to mention that our staff are helpful and friendly. As for...
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We are a Company of Water Treatment Engineers who work all over the country. This is the BEST hotel we have ever stayed at for;- VALUE FOR MONEY- SERVICE- PLEASANTNESS OF STAFF - HELPFULNESS - we cannot fault this hotel, they bend over backwards to accommodate your every need, we requested a breakfast at 6.30 this was no problem
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Thank you for your lovely review of our hotel. It is so nice to hear that we match up better than a number of other national hotels! We are also delighted that the service, pleasantness and helpfulness of staff are all highlighted, as we pride ourselves on our staff. Thanks again for the great review, and you are welcome back...
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THank you for the wonderfull way you managed the wedding of my daughter Chasta to Alan on Christmas Eve.
It was a lovely day and you were all so friendly and helpfull and all the little touches were so good.
You were busy with all the Christmas and you coped so well.
The rooms we stayed in with the dog...
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We are so happy that you enjoyed the wedding on Christmas Eve. We were initially intrigued about how a Christmas Eve wedding would pan out, and the result was a perfect day all round... We are also glad that the disabled room and one of the pet-friendly rooms suited you well. Thank you for your lovely review, and we are...
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we went for an annual reunion with friends and wanted a comfortable hotel where everyone could have a sea view. the hotel prides itself that "the only thing they overlook is the sea."
not really:
the lobby had comfortable leather couches, but was noisy and the service provincial. corridors & lift looked tatty, the rooms were tiny and one smelt...
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Thank you for your review, and your comments. We have found that a number of our guests enjoy waiter service for breakfast, so have decided to offer this form of service. We are sorry that the food was delayed during dinner, and also that you weren't completely happy with the rooms that you had.
As I sit on the ground...
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We stayed one night at the Smith's court Hotel this week when we went to a concert in the Winter Gardens. The reception staff were very friendly and the room was very clean with a modern shower room. It was walking distance from the Winter Gardens and the Turner contemporary, just right for a short stay. The breakfast was excellent...
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Thank you very much for your review and your feedback. We are glad you enjoyed the stay, and that the food was enjoyable and the room was clean. We are also very happy that the staff were efficient and friendly, and we are delighted that you recommend us for a short break, especially as we are so close to Turner...
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I have just returned from a 2 night stay at this 3 star hotel.
I have to say staff are friendly and efficient, lobby clean and comfortable, breakfast very nice indeed, parking not an issue, room clean with a lovely view, bed very comfortable adjoining restaurant very good.......
So why did I not rate it a 5? This hotel still...
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Thank you very much for your lovely review - we are happy that you found the staff welcoming, the cleanliness good and the food enjoyable. As we have mentioned elsewhere, we are in the process of refreshing our rooms and corridors, and this is a gradual process.
We would welcome you back whenever you are next in Margate, so we...
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Lovely staff, great service, overlooking sea. But dont plan a romantic weekend here! Brown peeling wallpaper, curtains hanging of rail, all very very unloved. Very Bill Bryson.
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Thank you for your review. We are glad that the service and staff were highlighted as a positive, as we have worked hard to perfect our customer service.
Unfortunately, being a new business (having taken over the hotel in February) with a limited budget, we cannot hope to redecorate all our 43 rooms straight away, but we are slowly getting...
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