We paid £46 for a room for 2 adults 2 kids and breakfast. Great value and great service from all staff. Room was clean and pleasant, free parking and free wifi as a priority customer. Only downsides were the bed (a bit roll together), breakfast (sausages a bit dried out under hot lap) and the sofa bed which meant two...
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I have seen a few poor reviews of this hotel and have to say i am amazed. We are regular users of this hotel when visiting family in the area and every visit has been a great experience. The property has been extremely well maintained from day one and the staff have always been first class. We often arrive late...
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One nights stay to attend a party which was close by. The room was well laid out and clean, the shower was amazing with clean towels and bedding.
The staff were friendly and helpful, the breakfast was really good, not the best but adequate and plenty of it.
Overall it was a better stay than i have had in more...
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You are Advertising wrong service because we are in it right now and we are having very bad service with no sheets changed for 3weeks no room vacum no towels everyday you have to asked them no cheese durirng weekend for breakfast no washed tray we complain every week with front desk manager mr christ. Christ was trying to be...
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Thank you for your email.
I have read with great concern your inaccurate information posted to Trip Advisor.
As specified to you, when you booked through the agent the rate you have booked was a pre paid rate and as it stated before you booked, no changes or cancellation could be made to your accomodation once booked.
I understand that...
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We stayed here while on a Christmas Market holiday weekend break with Just Go coach holidays. The room was excellent, but the evening meal and breakfast food was awful and mostly inedible. The staff were most unhelpful and rude.
Do not use a coach holiday company who stay at this hotel!!!
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Thank you for your comments on Trip Advisor.
I am sorry that you felt the food at our hotel was not to your liking.
We strive to source and produce the best meals possible for all of our guests and cater for their needs.
I was most surprised to read however that you felt the team here rude and unhelpful,...
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We stayed for the second time at this hotel as convenient for visiting family who live in the area. The hotel on both occasions has been excellent; lovely reception when we arrived with the receptionist remembering us from the previous visit, rooms are clean and modern with all the facilities we needed. The breakfast was good with plenty of options...
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I was proud to read your comments placed via Trip Advisor.
Thank you so much for taking the time to do this.
With breakfast we are limited to what we can offer because of the Express brand standards but please feel certain we will do our best to continue to be the best hotel in Burnley.
Thanks
Kim
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A really clean, nice hotel. As it is an Express I was expecting the normal boring reception/bar area with breakfast off to one side, but no, they have a restaurant/bar which is nicely decorated and looks like someone actually cares about it and they serve some pretty decent food. Though it is really close to the motorway I was on...
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Thank you for taking the time to review our hotel and i was thrilled to read your comments.
We always strive to have a fresh, modern, friendly and value hotel.
We look forward to welcoming you back
Regards
Kim
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This new hotel was right next to the motorway, noise can be a little problem if you are on the back of the hotel. Staff were ok, apart from the member of staff at the bar who shouted "YOU WITH GROUPON DISCOUNT" this caused me a little embarrassment.
The rooms are clean and modern with all the things you could...
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Many thanks for taking the time to review our hotel.
I was pleased to read that you were happy with the hotel and team members here.
I am sorry that you felt a little embarrassed by us asking if you were part of Groupon but we do need to ask as the food order is processed a little differently through...
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Used a groupon deal. Hotel was clean and inviting with a pleasant atmosphere as we arrived. Bed was new but a little soft for our taste.
However, the limited choice on the reduced weekend menu was a ridiculous with several of the limited choice of dishes not available (even very early in the evening). The food itself was no more...
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Thank you for your feedback through Trip Advisor and for your kind praise of the hotel.
In relation to the food, we do have to stick to Holiday Inn brand standards in regards to the amount of food choices we can offer on the menu but in asnswer to your comment re vegetarian choices we do also offer soup on...
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This was the 3rd time we have stopped this hotel.Its very clean, the staff are helpful and friendly and it is ideal for a overnight stay.The rooms are of a good standard and very good for the price you pay.
The "complimentary" Breakfast is of a good standard and includes cereals,fruit,yogurts,toast,sausage,scrambled egg ,beans,fruit juice,a large selection of hot drinks.
In...
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I was pleased to read your positive comments and the fact that you frequent our hotel regulary and enjoy it each time you stay.
Thank you for taking the time to review us and we look forward to your next visit.
Regards
Kim
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35 Reviews
58 Reviews
