We have stayed in basic and luxurious hotels all over the world and never had to complain about the cleanliness of a room until we arrived at the Kings Head Hotel. It is a very tired looking place in need of major reburbishment, but when we opened the door to room 7 I could not believe we were expected to... more

On arrival I had to wait over an hour to check in as my room wasn't ready. The room had a hole in the floor and ill fitting windows. A previous occupant had stuffed toliet tissue into the gaps to try to stop them rattling/letting in drafts. The bathroom was freezing cold and had no shower, just a bath suitable... more

I have stayed in the Kings Head a number of times in the past two years and, unfortunately, it is the little things that really let it down. I stayed here about a year ago and, having driven from Salisbury to Richmond (about 4 3/4 hrs), I was looking forward to a nice shower. I went into the room to... more

Spent one night at the Kings Head in Richmond on our way to Lakes. Lovely building fronting on to the market square. Convenient location. Inside, the public rooms were spacious and well presented. Our room was on the front, overlooking market square - big mistake! Very noisy with traffic, people and belltower opposite. Afternoon nap impossible - clock chimed on... more

Fantastic old building in a great location but its looking tired and not very good value for money as it is expensive and the rooms are not up to scratch. more

We have stayed at this hotel on previous occasions , and service , food, accomadation was exellent and recomemendable, however our last visit left a bitter taste, Food not cooked properly, sent back to the kitchens twice, indifference from managent to our complaints. We complained to the duty manager on departure, but no response from this hotel managment. do they... more

I made my choice of hotel through their own website. It looked just the place to stay, clean and professional. The hotel did not live up to expectations. Firstly we had soiled be spreads on the twin room I reserved, some sort of tomato sauce stain that would, if washed had come out; therefore implying that it had not. We... more

Spent one night at the Kings Head in Richmond on our way north. Imposing building fronting on to the market square. Inside, the grand staircase and landings had seen better days. Our room was in the attic and although quite large had low ceilings and again needed decorating. Breakfast was very good. Richmond is an interesting market town with a... more