Stayed one night in a dingy room - room 320 (although the communal parts are perfectly nice & the staff are friendly) and am now covered in bites which can only be from bed bugs. Away from the plush hall and bar area it's all a bit musty and grimy. The gym's small but decent as is the pool but... more

We booked the family room with bunk beds a month prior to viviting this hotel .... Upon arrival at 1pm was told that if we wished to book in early it would cost £20 ... this is a lie ... the manager later informed me that they are happy to book you in early for no fee .. it is... more

Staying here at the moment in the hotel and have to say whilst it might need some improvements in terms of renovation. Staff are extremely friendly and helpful- unusual in these times! well done! I stayed here 12 months ago and it is far better today than before The leisure centre is streets ahead of the normal 'exercise room' you... more

We booked this hotel as it has been refurbished since we last stayed there. We stopped going there as it was very much in need of some TLC. On arrival there had been a great change and the room we were booked into was very nice. although the floorboards creaked excessively. Unfortunately, we were unable to have a meal in... more

We stayed at this hotel 2 weeks ago, as it was in an ideal location, just off of the A1.The first apperences on entering the hotel was fantastic, with a gorgeous chandelier been its main attraction. It was very bright specious and modern. The staff was very welcoming and friendly. We had a nice big room, with a nice big... more

the room was very clean but it was very cold and we had to ask for a heater which we were given but we were told that there was a problem with the heating system,the floorboards creaked and the bed was very hard.it was chaos in the resturant as there was two coach tours in and we had to serve... more

We have a young family and recently stayed here whilst visiting family in the area. Its close proximity to Richmond and Darlington meant we had plenty to see and do. The rooms were clean and all the staff we spoke with were pleasant and helpful. The use of the swimming pool was also a bonus!! Overall good value for money. more

The staff was very good, thy where all ways busy, you asked them for anything thy got it for you or thy answerd your questions, The hotel was takeing over with a new group we where told, very nice and clean and light when entering the hotel.it was very busy with coach loads so that was nice plenty of folk... more

Stayed overnight on a recent business trip to Darlington and was very pleasantly surprised. The hotel is excellently located off the A1/A66 and provided a welcome stop on a long journey. I found the hotel to be clean and bright with very comfortable and spacious rooms, there was complimentary wireless internet access and i even managed to have a swim... more